Yelizaveta Kashyrina
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am eager to apply my strong problem-solving and organizational skills in a dynamic technology environment. While I am new to the field, I am committed to learning and adapting quickly to new tools and technologies. My background in Projector course has helped me develop skills in teamwork, communication, and time management. I am excited about the opportunity to contribute to IT projects, learn from experienced professionals, and grow into a well-rounded IT manager.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
TJX Companies
04.2024 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Sales Associate
TJX Companies
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Vice President
CO "CHARITY FUND "PHOENIX OF HOPE""
05.2021 - 05.2023
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Managing day-to-day operations and ensuring the smooth execution of charitable initiatives.
- Running existing projects efficiently while ensuring alignment with organizational goals.
- Identifying opportunities, designing new initiatives, and securing necessary resources.
- Preparing comprehensive project proposals, reports, and other documentation for potential donors and stakeholders.
- Creating detailed reports, simulations, and plans to guide decision-making and measure impact.
Research Assistant
SDGs Corporation
11.2019 - 05.2021
- Collecting and organizing official documents. Translating questionnaires, data, annual reports, and other official materials.
- Scheduling and organizing meetings with stakeholders, teams, or partners.
Planning and managing logistics for research teamwork trips. - Coordinating research team activities and ensuring effective collaboration. Providing translation support during trips and other activities as needed.
Teacher of English Language
Kivshovata Lyceum
09.2018 - 09.2019
- Planning, preparing, and delivering lessons to all students in the class. Ensuring lessons are engaging, inclusive, and tailored to the needs of the class.
- Teaching according to the educational plan while considering the abilities and achievements of individual students and groups.
- Assigning, correcting, and grading students' work promptly. Providing constructive feedback to support student growth and learning outcomes.
Advertising Manager
"DNN MEDIA" LLC
12.2012 - 06.2015
- Organizing and overseeing the production process in alignment with client requirements.
- Receiving and processing customer orders efficiently and accurately. Monitoring the production and delivery of products to ensure timely and quality fulfillment.
- Addressing and resolving controversial or challenging situations promptly and effectively. Maintaining and nurturing the existing customer base.
Developing and strengthening partnerships with regular clients of the company. - Organizing and overseeing the production process in alignment with client requirements.
Monitoring the production and delivery of products to ensure timely and quality fulfillment.
Office Manager
"DNN MEDIA" LLC
09.2011 - 12.2012
- Organizing meetings and maintaining accurate and up-to-date databases.
Managing correspondence and ensuring timely communication with stakeholders. - Planning and coordinating company events and conferences.
Ordering and managing office supplies, including stationery and furniture. - Overseeing office budgets to ensure efficient resource allocation.
- Translating documents into English to support business operations.
Sales Personnel
TEC "Globe", Kyiv
09.2005 - 03.2006
- Advising customers by providing detailed information about products and services to support their purchasing decisions.
- Handling payment transactions efficiently and ensuring accuracy in all financial operations.
Education
Bachelor of Arts - Philology
National Technical University of Ukraine
06.2011
Skills
- Negotiation and Persuasion
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Project scheduling
- Software development life cycle
- Project management
- Agile methodology
- Requirements gathering
Certification
IT Project Manager Certificate
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
German
Limited Working
Software
Google Workspace
Jira
Miro
Trello
Zoom
Slack
Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Timeline
Customer Experience Coordinator
TJX Companies
04.2024 - Current
Sales Associate
TJX Companies
09.2023 - 04.2024
Vice President
CO "CHARITY FUND "PHOENIX OF HOPE""
05.2021 - 05.2023
Research Assistant
SDGs Corporation
11.2019 - 05.2021
Teacher of English Language
Kivshovata Lyceum
09.2018 - 09.2019
Advertising Manager
"DNN MEDIA" LLC
12.2012 - 06.2015
Office Manager
"DNN MEDIA" LLC
09.2011 - 12.2012
Sales Personnel
TEC "Globe", Kyiv
09.2005 - 03.2006
Bachelor of Arts - Philology
National Technical University of Ukraine
Similar Profiles
Maria FedericoMaria Federico
Merchandise Assistant at The TJX Companies, Inc.Merchandise Assistant at The TJX Companies, Inc.
Connor JohnstonConnor Johnston
Power BI & Automation Engineer at The TJX Companies, Inc.Power BI & Automation Engineer at The TJX Companies, Inc.
Keegan JacksonKeegan Jackson
Key Carrier at TJX Companies, MarshallsKey Carrier at TJX Companies, Marshalls
Rebecca HernandezRebecca Hernandez
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe