Amine Benmouloud
Astoria
Summary
Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of hospitality principles and customer service techniques, along with communication and problem-solving skills. Committed to enhancing guest satisfaction and contributing to welcoming environment.
Overview
4
4
years of professional experience
Work History
Guest service agent
The Benjamin Royal Sonesta
05.2025 - Current
- Demonstrated rapid adaptability by mastering reservation systems and guest service protocol.
- Consistently exceeded performance goals, achieving “Top enroller” status for 5 consecutive months.
- Drove hotel revenue by leading the team in room upgrades, securing “Top seller award” 3 months consecutively.
- Expanded skills in operating systems such as Opera, Excel, Sharesheets etc.
Taxi driver
BM Fes corp
08.2023 - 05.2025
- Demonstrated exceptional reliability, becoming a trusted transportation choice for numerous clients.
- Maintained an impeccable safety and driving record while navigating high-volume city traffic.
- Frequently provided clients with curated recommendations for dining, entertainment and sightseeing, acting as city concierge.
Store associate
Fall Raven
02.2022 - 11.2022
- Handled store stock and inventory, expanding my experience on multiple computer programs.
- Assisted high paying guests in finding the right gear for their next adventure.
- Worked at the cash register, and handled large sums of cash.
Education
Computer Information Systems
Baruch
10.2025
Skills
- Sales
- Computer efficiency
- Client relations
- Guest experience
- Conflict resolution
- Consistency
- Guest communication
- Check-in and Check-out procedures
- Listening skills
- Complaint handling
Accomplishments
- Top enroller
- Top seller
- Programmed a package tracking bot with a local database for the front desk.
AWARDS
Top enroller, Top seller
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Guest service agent
The Benjamin Royal Sonesta
05.2025 - Current
Taxi driver
BM Fes corp
08.2023 - 05.2025
Store associate
Fall Raven
02.2022 - 11.2022
Computer Information Systems
Baruch