Summary
Overview
Work History
Education
Skills
Volunteer Experience
Coursework
Timeline
Generic

Amini G. Kabongo

North Attleboro

Summary

Dynamic professional with a proven track record at Dunkin', excelling in digital communication and technical troubleshooting. Spearheaded operations that reduced wait times by 25% and fostered collaboration among diverse teams. Adept at engaging audiences through presentations and maintaining high service standards, ensuring exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Crew Lead

Dunkin'
North Attleboro
10.2023 - 08.2024
  • Spearheaded closing operations for a high-volume location, managing end-of-day procedures and ensuring store readiness for next-day operations
  • Streamlined service efficiency by memorizing and anticipating regular customers' orders, contributing to a 25% reduction in wait times during peak hours
  • Resolved complex technical issues with point-of-sale systems and mobile ordering platforms, minimizing service disruptions
  • Fostered an inclusive work environment by facilitating communication between diverse staff members
  • Demonstrated exceptional conflict resolution skills by successfully addressing customer concerns while maintaining the company's service standards

Literary Event Coordinator

BrowneStar Media
North Attleboro
12.2018 - 12.2023
  • Managed event operations for an award-winning thriller author across multiple regional book fairs and arts festivals, ensuring professional brand representation
  • Designed and executed engaging booth displays that captured visitor attention and effectively showcased author's literary portfolio
  • Generated sales through compelling plot presentations and personalized book recommendations to diverse audiences
  • Processed financial transactions and maintained accurate sales records while providing exceptional customer service
  • Developed and delivered concise, engaging summaries of complex plot lines to convert casual browsers into customers

Crew Member

McDonald's
North Attleboro
06.2021 - 09.2023
  • Mastered multiple operational roles including food preparation, customer service, and cashier responsibilities in a fast-paced environment serving 500+ customers daily
  • Trained and mentored 10+ new team members on operational procedures, safety protocols, and customer service best practices
  • Implemented conflict resolution strategies among team members to maintain workplace harmony and operational efficiency
  • Demonstrated versatility by excelling in multiple positions, earning recognition for consistent high performance
  • Maintained comprehensive knowledge of an extensive menu (100+ items) and seasonal promotions, ensuring accurate order fulfillment and customer satisfaction

Education

Bachelor of Arts - Political Science, Journalism

University of Massachusetts
Amherst, MA
12.2027

Skills

  • Digital Communication
  • Collaboration
  • Social Media Management
  • Google Workspace
  • Virtual Meetings
  • Presentations
  • Technical Troubleshooting
  • Microsoft Office
  • Document Formatting
  • Business Communication
  • Communication skills

Volunteer Experience

  • Patriots Foundation, Foxboro, MA, 08/01/21, Set up and assembled backpacks with school supplies for distribution across New England schools.
  • LCD Food Pantry, Providence, RI, 11/01/19, Organized food items into bundles and packages for citizens facing food insecurity.

Coursework

  • American Politics
  • World Politics
  • Intro to Media & Culture
  • Intro to Journalism
  • Middle Eastern History
  • Latin American History
  • French
  • College Writing

Timeline

Crew Lead

Dunkin'
10.2023 - 08.2024

Crew Member

McDonald's
06.2021 - 09.2023

Literary Event Coordinator

BrowneStar Media
12.2018 - 12.2023

Bachelor of Arts - Political Science, Journalism

University of Massachusetts

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Amini G. Kabongo