AMINU ALAO
SANDY SPRINGS,Georgia
Summary
Resourceful Coordinator known for high productivity and efficient task completion. Specialize in project management, event coordination, and workflow optimization. Excel in communication, problem-solving, and time management, ensuring successful project outcomes through effective leadership and teamwork.
Overview
5
5
years of professional experience
Work History
Affidavit Coordinator
ABC Legal Services, (Contract)
Atlanta, Georgia
01.2022 - Current
- Monitored inventory levels and ordered additional supplies as needed.
- Organized team events to promote a positive work environment.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Delegated work to staff, setting priorities and goals.
Specialist, Platform Operations
One Source Process
Atlanta, Georgia
02.2021 - 12.2021
- Generated reports to track performance metrics of team members.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Conducted regular meetings with staff to review progress and address any concerns.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Audited company's legal documents to verify compliant policies and procedures.
Customer Service Representative
Randstad
Atlanta, Georgia
02.2019 - 01.2021
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Business Administration
Ambros Ali University
Ekpoma, Nigeria03-2005
Bachelor of Science - Business Administration And Management
University of Jos
Jos, Nigeria05-2001
Skills
- Staff Supervision
- Administrative Leadership
- Document Management
- Information Collection
- Financial Management
- Data Entry
Timeline
Affidavit Coordinator
ABC Legal Services, (Contract)
01.2022 - Current
Specialist, Platform Operations
One Source Process
02.2021 - 12.2021
Customer Service Representative
Randstad
02.2019 - 01.2021
Bachelor of Science - Business Administration
Ambros Ali University
Bachelor of Science - Business Administration And Management
University of Jos
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