Websites
Summary
Work History
Education
Skills
Languages
Nationality
Other Number
Timeline
AdministrativeAssistant
Amir AlAmoudi

Amir AlAmoudi

Naples,Italy

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level or Associate opportunities to expand skills while facilitating company growth.

Work History

Account Manager

Cricket Wireless
Saint Louis, Missouri
11.2022 - Current
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Negotiated contracts and closed agreements to maximize profits.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Recruited, hired and trained new hires to optimize profitability.

Store Manager

Cricket Wireless
Saint Louis, MO
03.2022 - 11.2022
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Customer Support Specialist

Paltel
Nablus, Palestine
02.2020 - 09.2021
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Resolved 96% of issues with first call and escalated more complex issues to obtain necessary customer support.
  • Developed strong customer relationships to encourage repeat business.

Sales Manager

Sokkar Banat Co
Nablus, Palestine
04.2014 - 02.2019
  • Established and advanced the brand’s overall marketing, advertising, and sales strategy for multiple locations across the West Bank
  • Analyzed competitors' successes and failures, evaluating impact on market
  • Coordinated forecasting and sales planning, analyzing the sales pipeline to assess progress, identify performance gaps, and drive improvement
  • Executed and created strategic sales plans to expand customer base and extend global reach.

Education

Bachelor of Science - Management Information Systems

AnNajah National University
Nablus Palestine
05.2021

Skills

  • Tech Skills
  • MS Office Suite, G Suite, Adobe Creative
  • CRM Tools (Salesforce)
  • CSS, HTML, PHP, Java, JavaScript, MySQL
  • CRM Software
  • Strategic Account Planning
  • Account Management
  • Problem-Solving
  • Business Development
  • Customer Service
  • Staff Development/Training
  • Sales Force Training

Languages

Arabic
Native/ Bilingual
English
Full Professional
Spanish
Professional
Italian
Limited
French
Elementary

Nationality

  • EU citizen With an Italian Nationality and documents

Other Number

  • +1 3146166660

Timeline

Account Manager

Cricket Wireless
11.2022 - Current

Store Manager

Cricket Wireless
03.2022 - 11.2022

Customer Support Specialist

Paltel
02.2020 - 09.2021

Sales Manager

Sokkar Banat Co
04.2014 - 02.2019

Bachelor of Science - Management Information Systems

AnNajah National University

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Amir AlAmoudi