Amir Anderson
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
American Airlines
04.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Merchandise Team Lead
Stone Mountain Park
05.2012 - 09.2017
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Fleet Service Clerk
American Airlines
08.2015 - 04.2016
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
- Guided planes for all arrivals and departures with strong focus on safety.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05.2014
Skills
- Outstanding Communication Skills
- Collaborative Environments
- Ticket Changes
- Customer Data Confidentiality
- Special Needs Assistance
- Customer Care
- Airline Operations
- Aircraft Checks
Timeline
Customer Service Agent
American Airlines
04.2016 - Current
Fleet Service Clerk
American Airlines
08.2015 - 04.2016
Merchandise Team Lead
Stone Mountain Park
05.2012 - 09.2017
High School Diploma -
Clarkston High School