AMIR DAILEY
New York City
Summary
Dynamic professional with extensive experience at Starbucks, excelling in customer service and cash management. Proven ability to enhance customer satisfaction through product knowledge and effective team collaboration, consistently achieving sales goals. Recognized for fostering a positive work environment while delivering exceptional service and driving revenue growth.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
01.2022 - 06.2024
- Utilized deep knowledge of Starbucks' menu, including seasonal offerings, to effectively communicate product information and enhance customer engagement.
- Delivered exceptional service by greeting customers, addressing inquiries, and providing product recommendations to enhance the customer experience.
- Ensured accurate order taking and preparation by coordinating with baristas to fulfill customer orders promptly and correctly.
- Processed customer orders efficiently and accurately, handling cash, credit card transactions, and providing receipts in a fast-paced environment.
- Collaborated with team members to streamline workflow during peak hours, fostering a positive and supportive work environment.
- Managed register transactions, balanced cash drawers, and ensured all financial transactions were processed correctly at the end of each shift.
Shoe Cleaner
Shoe MGK
08.2020 - 12.2020
- Educated customers on proper usage and care of Shoe MGK's shoe care products and accessories, leveraging in-depth product knowledge to enhance customer satisfaction.
- Delivered exceptional customer service by greeting customers, identifying their needs, and offering personalized product recommendations to enhance their shopping experience.
- Consistently met and exceeded sales goals through effective upselling and promoting key products, contributing to store revenue and customer satisfaction.
- Processed transactions accurately at point-of-sale (POS) system, ensuring timely handling of cash, credit, and returns to maintain operational efficiency.
- Ensured the store's visual presentation was consistently attractive and organized by restocking shelves, arranging displays, and adhering to visual merchandising guidelines.
- Assisted with inventory management, including receiving and organizing stock, conducting stock counts, and identifying product shortages.
- Collaborated with team members to achieve daily sales targets and foster a positive work environment, contributing to overall store performance.
Education
Education -
North Central High School
01-2020
Skills
- Beverage preparation
- Product knowledge
- Order processing
- Cash management
- Customer relationship management
- Team collaboration
- Customer service
References
Available Upon Request
Timeline
Barista Trainer
Starbucks
01.2022 - 06.2024
Shoe Cleaner
Shoe MGK
08.2020 - 12.2020
Education -
North Central High School