Amir ElJerai
North Providence
Summary
Dynamic Store Manager known for driving sales performance, operations management, employee development, and fostering a high-performing team culture. Expertise in multitasking and problem-solving leads to improved operational efficiency and heightened customer satisfaction.
Overview
19
19
years of professional experience
Work History
VP Store Manager III
TD Bank
02.2023 - Current
- Oversee daily operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and service quality.
- Developed and executed customer engagement strategies improving satisfaction scores.
- Collaborated with regional managers on operational/sales improvements enhancing overall efficiency.
- Monitored team performance, providing feedback to foster professional growth and accountability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop market-wide initiatives aimed at improving overall performance across all locations.
AVP Store Manager II
TD Bank
02.2022 - 02.2023
AVP Store Manager II
TD Bank
01.2017 - 02.2022
Assistant Manager
TD Bank
02.2015 - 01.2017
CSR, Sales
TD Bank
05.2014 - 02.2015
Teller Supervisor
Citizens Bank
01.2007 - 03.2013
Education
Bachelor of Science - Finance
Johnson & Wales University
Providence, RI05-2007
Associate of Science - Business Administration
Johnson & Wales University
Providence, RI05-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Relationship building
- Sales professional
- Operations management
- Sales expertise
- Training and mentoring
- Team leadership and coaching
- Outstanding communication skills
- Recruiting and hiring
* Patrick Mooney- RMM TD patrickmooney@tdcom
* Timothy Blake- RMP TD timothyblake@tdcom
Accomplishments
- WOW Star Alumni
- 2021 CEO WOW Recipient
- 2024 CEO WOW Recipient
- 2024 VIA Recipient
- 2025 CEO WOW Recipient
Timeline
VP Store Manager III
TD Bank
02.2023 - Current
AVP Store Manager II
TD Bank
02.2022 - 02.2023
AVP Store Manager II
TD Bank
01.2017 - 02.2022
Assistant Manager
TD Bank
02.2015 - 01.2017
CSR, Sales
TD Bank
05.2014 - 02.2015
Teller Supervisor
Citizens Bank
01.2007 - 03.2013
Bachelor of Science - Finance
Johnson & Wales University
Associate of Science - Business Administration
Johnson & Wales University