Erik Mitchell
Fremont
Summary
VP Branch Manager with 13 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and strong coaching.
Performance-driven Vice President with 13 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP, Store Manager III
TD Bank
06.2022 - Current
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Monitored key business risks and established risk management procedures.
VP Store Manger II
TD Bank
12.2021 - Current
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Store Manager I
TD Bank
12.2019 - 12.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager I
TD Bank
02.2019 - 12.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
TD Bank
10.2016 - 02.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Small Business Specialist
Citizens Bank
05.2014 - 09.2016
- Developed customized solutions of deposit, lending, and other products for small business customers.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Created and managed community events and customer promotions.
Universal Banker
Citizens Bank
09.2012 - 05.2014
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Master of Science - Emergency Management
Southern New Hampshire University
Manchester, NH02.2020
Bachelor of Science - Criminology
Southern new Hampshire University
Manchester, NH05.2016
High School Diploma - undefined
Winnacunnet High School
Hampton, NH05.2008
Skills
- Relationship management
- Loan origination
- Banking regulations
- Portfolio management
Accomplishments
- Exceeded monthly store sales goals 8 months in a row.
- Achieved the 1 national store ranking in Wealth for FY 24'.
- Supervised team of 12 staff members.
Military Experience
New Hampshire Army National Guard, 04/01/15, 04/01/18, Infantry, E-4, Specialist
Certification
- CNP - Certified Notary Public
Timeline
VP, Store Manager III
TD Bank
06.2022 - Current
VP Store Manger II
TD Bank
12.2021 - Current
Store Manager I
TD Bank
12.2019 - 12.2021
Store Manager I
TD Bank
02.2019 - 12.2019
Assistant Store Manager
TD Bank
10.2016 - 02.2019
Small Business Specialist
Citizens Bank
05.2014 - 09.2016
Universal Banker
Citizens Bank
09.2012 - 05.2014
Bachelor of Science - Criminology
Southern new Hampshire University
High School Diploma - undefined
Winnacunnet High School
Master of Science - Emergency Management
Southern New Hampshire University
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