KRISTEN LAVALLEE
Prospect
Summary
Banking leader with 18+ years of experience in performance enablement, leadership development, sales coaching, retail strategy, and organizational effectiveness. Experienced in supporting 36 branches across three regions, facilitating training and business meetings for both leaders and frontline teams, and partnering with executive and regional leadership to drive performance, engagement, and strategic execution. Proven ability to influence without authority, develop talent, lead change, and build high-performing teams.
Overview
19
19
years of professional experience
Work History
VP Branch Manager III
Liberty Bank
11.2025 - Current
- Lead branch operations, sales performance, customer experience, employee development, and business growth initiatives. Coach and develop team members while ensuring operational excellence and regulatory compliance.
Retail Strategy & Activation Specialist
M&T Bank
Hartford, CT
10.2022 - 11.2025
- Supported execution of retail banking strategies across 36 branches spanning three regions.
- Partnered closely with three Regional Managers to drive strategic initiatives, leadership development, and performance outcomes.
- Planned and coordinated all-day Branch Manager meetings focused on strategy, engagement, development, and business execution.
- Facilitated training sessions, leadership discussions, and business meetings for both Branch Managers and frontline banking teams.
- Delivered presentations independently and in partnership with cross-functional business partners.
- Collaborated with Regional Managers to identify development opportunities and reinforce strategic priorities across branch networks.
- Supported leadership development through coaching conversations, performance discussions, and skill-building initiatives.
- Led facilitation sessions focused on sales effectiveness, customer experience, operational excellence, and strategic execution.
- Served as a liaison between field leadership and corporate partners to ensure successful implementation of organizational initiatives.
- Built partnerships with nonprofit organizations to coordinate financial literacy programs, volunteer events, and community outreach efforts.
- Recruited and organized employee volunteers for community engagement initiatives.
- Influenced leaders and stakeholders across multiple levels of the organization without direct authority.
Branch Manager
People's United Bank
01.2012 - 01.2022
- Managed branch operations, sales performance, customer experience, employee development, hiring, coaching, and community outreach activities.
Assistant Branch Manager / Teller
People's United Bank
01.2007 - 01.2012
- Advanced through increasingly responsible roles while developing expertise in retail banking, leadership, sales, and customer relationship management.
Education
Naugatuck Valley Community College
Waterbury, CTSkills
- Learning & Development
- Performance Enablement
- Leadership Development
- Sales Coaching
- Facilitation
- Retail Strategy
- Change Management
- Customer Experience
- Team Development
- Employee Engagement
- Operations Management
- Process Improvement
- Strategic Planning
- Relationship Management
Timeline
VP Branch Manager III
Liberty Bank
11.2025 - Current
Retail Strategy & Activation Specialist
M&T Bank
10.2022 - 11.2025
Branch Manager
People's United Bank
01.2012 - 01.2022
Assistant Branch Manager / Teller
People's United Bank
01.2007 - 01.2012
Naugatuck Valley Community College