Amir Johnson
Pittsburgh,PA
Summary
Results-driven professional prepared for leadership roles in operational management. Successfully streamlined processes and facilitated continuous improvement initiatives. Emphasizes team collaboration and adaptability to meet organizational objectives. Known for excellent leadership, strategic thinking, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Product Zone Lead
Apple
09.2024 - Current
- Managed cross-functional projects, coordinating efforts among multiple departments for successful outcomes.
- Liaised with upper management regarding strategic plans, forecasts, and overall zone performance metrics for informed decision-making processes.
- Provided mentorship to junior staff members, guiding them towards career growth opportunities within the organization.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided constructive coaching to behaviors to drive results.
Interim Manager
Apple
04.2024 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced team performance by implementing effective coaching strategies and techniques.
Store Lead
Apple
06.2023 - 04.2024
- Oversee the customer journey while managing my team to provide an exceptional customer experience
- Empower managers to coach to maximize sales, execute Apple’s vision and build a loyal customer base
- Provide a safe place for diversity and inclusion
- Committed to using positive reinforcement with my team to build strong relationships.
Store Manager
AT&T
07.2021 - 03.2023
- Maximize store operation, advancing store level from Battleship to Flagship (top ranking stores)
- Oversee all customer interactions and provide feedback to team members, including training new hires
- Represent store in meetings and company-wide calls
- Oversight of daily accounting and monthly inventory.
Business Manager
AT&T
04.2020 - 07.2021
- Managed business to business sales
- Responsible for 11 local stores. Ensured high-level sales and ensure accomplishment of monthly sales goals
- Check in with AT&T Business companies to maintain quality control through excellent customer service
- Coordinate with Area and District Managers to communicate local business practices and strategize for improved success.
Store Manager
AT&T
11.2018 - 04.2020
- Manage opening of new AT&T store location including hiring of sales team and development of store procedures
- Derive innovative motivation tactics to keep sales high
- Oversee all customer interactions and provide feedback to team members
- Represent store in meetings/company-wide calls
- Various administrative tasks to include scheduling and maintenance of documentation per company policy.
Education
Bachelor of Science - Political Science & Sports Administration
Radford University
Radford, VA12.2011
Skills
- Team Management
- Motivational Leadership
- Staff Development
- Customer Service
Additional Skill Training
- Managed staffing, media relations, promotional development, and corporate relations for Corecre8
- Apple Master (2017)
- National Management Development Program (2017)
Timeline
Product Zone Lead
Apple
09.2024 - Current
Interim Manager
Apple
04.2024 - 09.2024
Store Lead
Apple
06.2023 - 04.2024
Store Manager
AT&T
07.2021 - 03.2023
Business Manager
AT&T
04.2020 - 07.2021
Store Manager
AT&T
11.2018 - 04.2020
Bachelor of Science - Political Science & Sports Administration
Radford University