Amir Patterson
Fayetteville,NC
Summary
Driven business professional with extensive experience in logistics management, supporting military family relocations. Proven track record in handling significant volumes of household goods while achieving top sales performance and enhancing customer satisfaction. Strong foundation in business operations and team coordination, fostering effective communication and service delivery.
Overview
15
15
years of professional experience
Work History
Military Contractor
Fayetteville, NC
04.2017 - Current
- Support 10–20 military families monthly through residential relocations, coordinating household-goods processing and transition activities from initial coordination through completion.
- Inventory, document, and process approximately 8,000–20,000 pounds of household goods per move, maintaining accuracy, organization, and accountability throughout each relocation.
- Coordinate logistics, timelines, customer requirements, and moving activities to support efficient and seamless transitions.
- Communicate directly with clients to understand needs, provide updates, address concerns, and maintain a positive customer experience throughout the relocation process.
- Identify potential issues and proactively coordinate solutions to minimize disruptions and maintain service quality.
- Manage multiple assignments and competing logistical priorities while maintaining attention to detail in a fast-paced environment.
- Maintain accurate records and documentation related to inventories, customer requirements, and moving activities.
- Collaborate with moving teams and other stakeholders to maintain clear communication and efficient execution.
- Build lasting client relationships through reliability, responsiveness, professional communication, and consistent service delivery.
ASSISTANT MANAGER
Enterprise Rent-A-Car
Hampton, VA
09.2014 - 04.2017
- Supported daily branch operations in a high-volume environment, partnering with management to execute business priorities, maintain service standards, and support branch performance.
- Enhanced branch profitability through effective sales performance, customer retention strategies, and relationship management.
- Played a key role in branch achieving consecutive triple-digit operating profit, reflecting strong individual performance tied to branch success.
- Achieved recognition as a Top 16 Regional Sales Performer five times for consistent excellence in a competitive sales environment.
- Coordinated schedules, daily workflow, and operational priorities for 5–8 employees, helping maintain productivity and customer service during changing business conditions.
- Monitored performance metrics and operational data, maintaining accurate information to support management decision-making and performance improvement.
- Conducted face-to-face business-partner outreach ('boss calls') to strengthen relationships, maintain accounts, and support repeat business.
OUTDOOR POWER EQUIPMENT SPECIALIST
Lowe’s
Fayetteville, NC
04.2011 - 08.2014
- Consistently ranked among the Top 25 Outdoor Power Equipment Specialists, demonstrating sustained sales performance and customer engagement.
- Delivered customer-focused support by identifying customer needs, providing product education, and recommending appropriate solutions in a high-volume retail environment.
- Executed promotional initiatives and product-placement strategies to elevate customer engagement and drive sales.
- Engaged with customers to provide follow-up on inquiries, product needs, and service concerns, ensuring a responsive service experience.
- Maintained accurate inventory records and enforced merchandising standards to enhance product availability and organization.
- Collaborated with store team members to maintain department operations, priorities, and service standards.
- Received Customer Service Awards in 2012 and 2013 for strong customer experience and service performance.
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NCSkills
- Logistics Management
- Performance Management
- Process Improvement
- Workflow Management
- Performance Metrics
- Business Operations
- Team Coordination
- Customer Experience
- Stakeholder Management
- Relationship Management
- Microsoft Excel
- Microsoft Office
- CRM Systems
- Data Management
- Report generation
- Problem Solving
- Root-Cause Analysis
- Scheduling
- Operational Excellence
Awards
- Top 16 Regional Sales Performer, Enterprise Rent-A-Car, 5×
- Top 25 Outdoor Power Equipment Specialist, Lowe’s, Consistent Monthly Recognition
- Customer Service Award, Lowe’s
- 2012
- 2013
Timeline
Military Contractor
04.2017 - Current
ASSISTANT MANAGER
Enterprise Rent-A-Car
09.2014 - 04.2017
OUTDOOR POWER EQUIPMENT SPECIALIST
Lowe’s
04.2011 - 08.2014
Bachelor of Science - Business Administration
Fayetteville State University