Amir Smith
Richmond,VA
Summary
Results-driven Restaurant Operations Manager focused on efficient service delivery and strict adherence to company standards. Managed team performance through coaching, enhancing productivity and engagement. Oversaw operational metrics, ensuring compliance with safety and quality standards. Analyzed challenges to implement effective solutions, while ensuring accurate financial management.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Director of Operations
Caring people LLC
Richmond, VA
09.2022 - Current
- Led daily restaurant operations, ensuring efficient service and adherence to company standards.
- Coached team members and leaders, fostering a culture of continuous improvement in performance and productivity.
- Oversaw staffing, scheduling, and deployment based on business needs.
- Trained and developed employees for leadership and advancement opportunities.
- Monitored sales, labor costs, food costs, and key operational metrics to inform strategic decisions.
- Conducted performance evaluations and provided ongoing feedback.
- Managed inventory, ordering, and product availability.
- Worked with leadership to establish goals and execute business strategies.
- Helped create a positive team culture and maintain employee engagement.
- Ensured compliance with Chick-fil-A policies, procedures, and safety standards.
- Analyzed operational challenges and implemented targeted solutions to enhance overall efficiency.
- Supported hiring, onboarding, training, and retention of employees.
Team Member
Home Depot
Richmond, VA
08.2025 - 05.2026
- Stocked shelves and organized merchandise to support store readiness.
- Replenished inventory from stockroom using store receiving procedures.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
Education
Richmond High School of The Arts
Richmond, VASkills
- Leadership & Team Management
- Training development
- Restaurant Operations
- Customer Service
- Staff Scheduling
- Performance Management
- Conflict Resolution
- Inventory Management
- Food safety control
- Labor cost management
- Sales & Productivity
- Hiring onboarding
- Problem Solving
- Communication
- Time Management
- Team Building
- Operations Planning
Certification
- SERV SAFE 1/13/2026
Timeline
Team Member
Home Depot
08.2025 - 05.2026
Director of Operations
Caring people LLC
09.2022 - Current
Richmond High School of The Arts