Amira R. Brooks
Fayetteville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Carolina’s dentist
Fayetteville
05.2023 - 12.2023
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Updated and recorded customer or client information to maintain accounts.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Phlebotomist/Medical Receptionist
CSL Plasma
Fayetteville, NC
08.2021 - 04.2023
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimen samples and transported to laboratory for processing.
- Educated patients on proper blood draw techniques.
- Used finger stick methods to obtain blood from capillaries.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Home Health Care Aide
Home Health Care Aide
Fayetteville, NC
09.2020 - 06.2021
- Company Overview: BAYADA Home Health
- Responsibilities included bathing, feeding, transporting patient from second floor bed room to lower level living room, and taking patient on daily walks
- Accompanied clients to doctors' offices or on other trips outside home.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
Floor Associate and Customer Service
Big Lots
Fayetteville, NC
06.2020 - 09.2020
- Finalize store transactions and streamlined the purchasing of goods, while providing world class customer support
- Also help to create a pleasant shopping environment and making sure that all goods are available and easy to find
Fulfillment Center Lead
Amazon
Baltimore, MD
03.2019 - 05.2020
- Company Overview: Amazon Fulfillment Center
- Work remotely and inside Amazon warehouses
- Provide daily support by selecting, packing and shipping customer orders, ultimately bringing orders to life.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Cross-Functional Customer Service Associate
CarMax
Baltimore, MD
01.2018 - 03.2019
- Company Overview: Multiple Locations Baltimore, MD
- Delivered a world-class customer experience by guiding customers through a stress-free, streamlined vehicle purchasing process
- Greeted customers, conducted test-drives, obtained financial applications, worked with loan officers and banks to offer optional service agreements and/or transfer vehicles
- Managed high call volumes and worked with potential and current customers online, in addition to answering their questions via text message
- Connected with customers online and over the phone to answer customer questions, conducted follow ups, and confirmed appointments to best support the customers
- Worked within a high-energy environment, worked as a team to meet daily, weekly, monthly, and quarterly goals
- Multiple Locations Baltimore, MD
Education
Graduate Certificate - Medical Assistant
Fayetteville Technical Community College
Fayetteville, NC09-2024
High School Diploma -
Dundalk High School
Baltimore, MD06-2016
Skills
- Multitasking and prioritization
- Documentation and reporting
- Positive and professional
- Organization skills
- Customer/Client relations
Certification
Medical Assistant, Maryland State Certificate of Completion, Brightwood College
Timeline
Receptionist
Carolina’s dentist
05.2023 - 12.2023
Phlebotomist/Medical Receptionist
CSL Plasma
08.2021 - 04.2023
Home Health Care Aide
Home Health Care Aide
09.2020 - 06.2021
Floor Associate and Customer Service
Big Lots
06.2020 - 09.2020
Fulfillment Center Lead
Amazon
03.2019 - 05.2020
Cross-Functional Customer Service Associate
CarMax
01.2018 - 03.2019
Graduate Certificate - Medical Assistant
Fayetteville Technical Community College
High School Diploma -
Dundalk High School