Amira Churn
Providence,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. While being organized, dependable and successful at managing multiple priorities with a positive attitude, further adding willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bartender
Sora Sushi & Cocktail Lounge
Cleveland, OH
07.2023 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Oversaw cash transactions with precision, guaranteeing correct financial records post-shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Front of House Manager
Sora Sushi & Cocktail Lounge
Cleveland, OH
03.2022 - 04.2025
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Performed cash handling activities and secured nightly bank deposits.
Server Shift Leader
Sora Sushi & Cocktail Lounge
Cleveland
03.2022 - 04.2025
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
South High School
Willoughby, OH05.2017
Skills
- Quality Control
- Service Prioritization
- Restaurant Operation
- POS Systems Operations
- Maintaining Clean Work Areas
- Guest Satisfaction
- Coaching and Training
- Shift Checklists
Timeline
Bartender
Sora Sushi & Cocktail Lounge
07.2023 - 04.2025
Front of House Manager
Sora Sushi & Cocktail Lounge
03.2022 - 04.2025
Server Shift Leader
Sora Sushi & Cocktail Lounge
03.2022 - 04.2025
South High School