Amira Davis
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Jersey College School Of Nursing
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Call Center Patient Appointment Scheduler/Floater
Park Avenue Dermatology
10.2022 - 06.2023
- Create charts and New Patient Appointments
- Obtain and Verify Patients insurance
- Transfer Inbound and outbound calls to direct extensions
- Assist Manager & Supervisor with front and back office tasks
- Filing and Scanning important documents
- Assist Physicians with scheduling and rescheduling Patients Appointments
- Obtained Patient Referrals & Medical Records
- Attend Monthly Meetings regarding any concerns, new policies, and/or Employee Recognition
Medical Receptionist
Precision Dermatology & Skin Surgery
07.2020 - 05.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Preschool Lead Teacher
Lightbridge Academy
09.2018 - 03.2019
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Motivated teaching staff to continually improve strategies and maximize student learning.
Skincare Coordinator
DermOne
12.2014 - 02.2016
- Recommending and educating customers on DermOne products and services.
- Displaying courteous, knowledgeable, and professional customer service.
- Engaging customers and building strong relationships
- Maintaining professional appearance of the welcome area, front desk and lobby.
- Maintaining accurate patient records utilizing an Electronic Medical Record system.
- Verifying patient insurance and prior authorizations.
- Gathering sufficient data for billing purposes.
- Communicating with the DermOne Billing department to ensure payments.
- Providing ongoing support to center staff, including Provider and Clinical staff.
- Optimizing patient schedule and establishing daily priorities
- Promoting the DermOne experience at check out
- Promoting Full Body Exams to maintain healthy skin.
Preschool Teacher
Rainbow Academy
09.2005 - 08.2014
- Provided and supported an educational program for the children within the facility
- Adhering to and exceeding the expectations of the outlined core curriculum
- Assisted teachers in meeting physical, psychological, nutritional, and spiritual needs by providing a healthy, safe and enjoyable environment for the entire organization
- Carefully followed leadership guidelines from the head teacher(s) and the administration in adhering to the safety standards outlined by the State of New Jersey and the federal government
- Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Established and enforced rules for behavior, and procedures for maintaining order
- Read books to entire classes or to small groups
- Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
Education
Esthetics -
Innovate Salon Academy
01.2019
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2007
Skills
- Customer service excellence
- Multitasking Abilities
- Excellent Communication
- Troubleshooting Network Issues
- Attention to Detail
- Relationship Building
- Complaint Handling
- Paperwork Processing
- Microsoft Outlook
- Computer Proficiency
- Call center experience
- Quality Assurance
- Desktop support
- Report Preparation
- Help Desk Support
- Data Entry
- Call Management
- Appointment Scheduling
- Report Generation
Timeline
Administrative Assistant
Jersey College School Of Nursing
08.2023 - Current
Call Center Patient Appointment Scheduler/Floater
Park Avenue Dermatology
10.2022 - 06.2023
Medical Receptionist
Precision Dermatology & Skin Surgery
07.2020 - 05.2021
Preschool Lead Teacher
Lightbridge Academy
09.2018 - 03.2019
Skincare Coordinator
DermOne
12.2014 - 02.2016
Preschool Teacher
Rainbow Academy
09.2005 - 08.2014
Esthetics -
Innovate Salon Academy
High School Diploma -
North Brunswick Township High School