Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amira Ghele

Bloomington,MN

Summary

Reliable professional with experience in customer service, cashiering, resident assistance, caregiving, medical interpretation, housing coordination, rideshare sales, and quality assurance (manual testing). Skilled in supporting medical and mental health practitioners, problem-solving, and delivering excellent service. Adaptable and detail-oriented with strong communication and organizational abilities.

Overview

10
10
years of professional experience

Work History

Resident Assistant/Caregiver

Havenwood of Richfield
02.2025 - Current

The Resident Assisted Caregiver with MedPass in Memory Care helps residents with daily activities like bathing, dressing, eating, and moving. They administer medications on time, in the right dose, and keep accurate records. The caregiver monitors residents' health, reports any changes, and ensures a safe, calming environment. They provide emotional support and engage residents in activities to stimulate memory. This role requires attention to detail, communication skills, and experience in memory care and medication administration.

Medican Interpreter

Global Language Connections
01.2025 - Current

Somali & Swahili Medical Interpreter
In-Person | Healthcare Facilities | [Location or Employer] | [Dates]

  • Provided in-person interpretation in Somali, Swahili, and English to support communication between patients and healthcare providers in clinical, hospital, and outpatient settings.
  • Accurately conveyed complex medical terminology and sensitive health information to ensure patient understanding and informed decision-making.
  • Collaborated with medical teams to improve patient care and reduce language-related barriers.
  • Mentored new interpreters on professional conduct, ethical standards, and effective communication techniques.
  • Maintained strict confidentiality and adhered to HIPAA and institutional guidelines.

Housing Coordinator

Promise Housing Services Llc
03.2024 - Current

Housing Stabilization Coordinators.
• Housing Access Coordinator Experience
• Experience working with vulnerable adults • Housing or Human Services experience
• Ability to quickly learn new software system

Rideshare Driver

Uber And Lyft
01.2023 - Current
  • Delivered safe, reliable, and timely transportation services to passengers, consistently meeting or exceeding customer expectations.
  • Maintained a clean and professional vehicle, ensuring comfort and safety for riders.
  • Navigated efficiently using GPS, optimizing routes to minimize travel time and maximize customer satisfaction.
  • Provided courteous and professional interactions with passengers, ensuring a positive experience.
  • Processed payments and tips accurately via the rideshare platform, ensuring smooth financial transactions.
  • Adhered to all traffic regulations and company policies to ensure the safety of passengers and compliance with local laws.

Software Quality Assurance Engineer

Receipt Scanner Bloomington Mn
02.2023 - 06.2024

• Design test cases in TestRail and provide test execution based on the analysis of business requirements and technical specifications.

• Report issues and verify bug fixes using Jira bug tracking system.
• Developing flow-based test cases under test plan and functional requirements

Intake Care Worker

Twin Cities Mental Health
06.2022 - 03.2024

The Intake Care Worker is responsible for assessing clients' needs, gathering information, and connecting them with appropriate care services. You’ll be the first point of contact, providing support and ensuring clients receive the right resources.

  • Conduct client intake interviews and assessments.
  • Document client information accurately.
  • Refer clients to appropriate services and resources.
  • Provide support and follow up as needed.

Warehouse Worker

Amazon
02.2022 - 02.2024
  • Accurately processed, packaged, and shipped customer orders in a fast-paced environment.
  • Maintained and organized inventory to ensure efficient stock management.
  • Inspected products for defects, damages, and quality assurance.
  • Received, unloaded, and stored inventory items following company procedures.
  • Trained new employees on warehouse operations, ensuring they followed safety protocols and efficient workflows.
  • Acted as a warehouse ambassador, promoting a positive, team-oriented work culture.
  • Ensured strict adherence to Amazon’s safety and hygiene regulations.

Medical Assembler

Boston Scientific Corporation
12.2022 - 09.2023
  • Contributed to a reduction in product defects through meticulous attention to detail during the assembly process.
  • Assisted in the training of new employees on proper assembly techniques, fostering a supportive work atmosphere.
  • Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
  • Enhanced product quality by assembling medical devices with precision and adherence to strict guidelines.

Mental Health Practitioner

SFYS-lighthouse (Associated Clinic of Psychology)
01.2021 - 02.2022

Provide in-home services for adults who have mental health issues Provide daily living skills, social skills, and interpersonal skills
Sets goals for client and develop and implement treatment plans Educate the client about the important of social engagements

Administrative Assistant

Tender Care Provider-Shakopee, MN
09.2021 - 01.2022

Provide day and evening in-home services to

● Assist and redirect clients with ADL skills, transport clients to daily activities, and focus on documentation.

● Care for disable residents, perform CPR if need, take residents on outings to interact with the community.

● Complete and receive CPR certification.

Sales Associate

Super Target Store
06.2015 - 10.2017

• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns

• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience

Education

No Degree - Cyber Security

Rasmussen College
01-2022

High School Diploma -

Gothenberg
01-2017

Skills

  • Customer Service Excellence: Strong ability to engage with clients, assess needs, and deliver effective, satisfaction-driven solutions
  • Project Management: Skilled in coordinating projects from initiation to completion, ensuring deadlines and budgets are consistently met
  • Analytical Thinking: Proficient in analyzing data to identify trends, support decision-making, and drive performance improvements
  • Negotiation: Experienced in negotiating contracts and agreements to achieve win-win outcomes and strengthen partnerships
  • Technical Proficiency: Competent with tools such as [Insert relevant tools/software here – eg, Microsoft Office, Google Workspace, Salesforce, etc]
  • Conflict Resolution: Effective in managing and resolving conflicts with professionalism and fairness
  • Multitasking: Able to manage multiple priorities simultaneously while maintaining high attention to detail
  • Networking: Strong relationship-building skills to support business development and cross-functional collaboration
  • Financial Management: Skilled in budgeting, forecasting, and overseeing financial resources to maximize efficiency
  • Creative Problem Solving: Innovative and solutions-oriented, with a track record of resolving challenges proactively

Languages

English
Full Professional
Swahili
Limited Working
somali
Native or Bilingual
Swedish
Native or Bilingual

Timeline

Resident Assistant/Caregiver

Havenwood of Richfield
02.2025 - Current

Medican Interpreter

Global Language Connections
01.2025 - Current

Housing Coordinator

Promise Housing Services Llc
03.2024 - Current

Software Quality Assurance Engineer

Receipt Scanner Bloomington Mn
02.2023 - 06.2024

Rideshare Driver

Uber And Lyft
01.2023 - Current

Medical Assembler

Boston Scientific Corporation
12.2022 - 09.2023

Intake Care Worker

Twin Cities Mental Health
06.2022 - 03.2024

Warehouse Worker

Amazon
02.2022 - 02.2024

Administrative Assistant

Tender Care Provider-Shakopee, MN
09.2021 - 01.2022

Mental Health Practitioner

SFYS-lighthouse (Associated Clinic of Psychology)
01.2021 - 02.2022

Sales Associate

Super Target Store
06.2015 - 10.2017

High School Diploma -

Gothenberg

No Degree - Cyber Security

Rasmussen College
Amira Ghele