Amira Grandberry
Montclair,CA
Summary
Driven professional with a proven track record at AMC Theatres, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in training and mentoring, with a knack for organizing workstations and ensuring operational efficiency. Demonstrates a positive attitude and patience, contributing to team success and individual performance improvements.
Overview
3
3
years of professional experience
Work History
Team Associate
AMC Theatres
01.2023 - Current
- Assist guest with concerns and/ or issues with tickets or app issues always making sure they're happy
- Assist handicap/ special needs with locating their seats and setting up close captioning devices
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments
- Trained new team members
Team Associate
Tommys Express Car Wash
08.2021 - 01.2023
- Developed strong customer service skills
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction
- Gained recognition for delivering excellent customer service
- Assisted in the onboarding of new team members by providing guidance, support, and training
Education
High School Diploma -
Cal State San Bernardino
San Bernardino, CA05.2026
Skills
Friendliness
Patience
Hardworking
Customer Service
Training and Mentoring
Collaboration and Teamwork
Problem-Solving
Positive Attitude
Timeline
Team Associate
AMC Theatres
01.2023 - Current
Team Associate
Tommys Express Car Wash
08.2021 - 01.2023
High School Diploma -
Cal State San Bernardino