Amira Ranien

Front Desk Manager

Candlewood Suites Medical Center

01.2020 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Handling a variety of customer service and administrative tasks.
Maintain an inventory of vacancies, reservations and room assignments and process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handling reservations with the insurance companies such as Logistic Care, Medicare, Safe health ride as well as reservations directly from the hospitals and all other Companies to meet their needs.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Responded to email and in-person inquiries regarding reservations, hotel information and guest concerns. Calmed upset/angry customers resolved problems and rebuilt trust.
Credit limit to finalized payments for in-house guests. Post report on front desk, and cupboards outlets’ cash and credit operations. Reset all registers to ensure accurate, timely function and optimal operations management.
I performed task to do an employee's interview and trained new hired, to use the Opera system and daily front desk and night auditors duties. Trained new staff on correct procedures, compliance requirements, and performance strategies. Mentored new hires, fostering a supportive work environment that facilitated professional growth.
In charged on the task of answering reviews on Merlin Heartbeat / Medallia, and any third party sites such as Priceline / Expedia and Booking.com

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