AMIRACLE JAMES
Ocala,FL
Summary
Admissions Representative with experience reviewing prospective student applications, interviewing applicants, and resolving missing or discrepant information. Strong in applicant verification, contact documentation, and clear communication with students and customers. Consistently supported accurate enrollment records and timely follow-up across admissions and service roles.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Care Technician
Davita
Ocala, FL
08.2024 - Current
- Preparing patients for dialysis treatment, including obtaining and recording vital signs, weight, and other required measurements.
- Prepare and operate hemodialysis machines and related equipment
- Monitoring patients during treatment and promptly reporting changes in vital signs, symptoms, or condition to the charge nurse.
Admissions Representative
Ultimate Medical Academy
Clearwater, FL
05.2022 - 02.2024
- Reviewed prospective student applications and interviewed prospective students to verify information and identify missing or discrepant details.
- Communicated with applicants throughout the process to answer questions and keep cases moving toward resolution.
- Followed up with students to resolve application issues, improving completeness before enrollment decisions.
- Contacted applicant references to verify information and support accurate applicant review.
- Enrolled students and notated all contacts with students, strengthening record keeping and documentation accuracy.
- Handled admissions follow-up and documentation in a way that supported cross-functional collaboration across the enrollment process.
Customer Service Representative (CSR)
Real Truck
Ocala, FL
10.2021 - 02.2022
- Provided introductory information to new customers and answered questions quickly, improving first-contact support.
- Followed up with clients to ensure satisfaction with purchases and addressed concerns effectively.
- Resolved common product and service issues, escalating queries to ensure timely solutions.
- Collaborated with CSRs and other departments to identify solutions and streamline issue resolution process.
Customer Service Representative (CSR)
Dial America
Orlando, FL
09.2019 - 07.2021
- Answered incoming and outgoing calls on behalf of clients, handling 200 calls daily while maintaining service quality.
- Documented client information in systems, ensuring accurate records and reliable case history.
- Delivered exceptional customer service by actively listening to caller needs and providing clear responses.
- Developed familiarity with various industries through high-volume client support, enhancing adaptability across call types.
Direct Support Professional (DSP)
Ocala Cluster Facility
Ocala, FL
05.2019 - 06.2019
- Assisted clients with daily activities and fostered trusting relationships through active listening and patient support.
- Addressed client needs by clearly communicating next steps and ensuring consistent care routines.
- Assisted individuals with daily living activities to enhance independence and overall quality of life.
- Implemented individualized support plans, ensuring consistent application of care strategies for clients.
- Monitored behavioral patterns, reporting significant changes to supervisors for timely intervention.
Education
High School Diploma -
West Port High School
Ocala, FL01.2015
Skills
- Computer Savvy
- Problem-solving
- Organizational
- Time Management
- Adaptability/Flexibility
- Active Listening
- Communication
- Teamwork
- Critical Thinking
- Analytical
Certification
Certified Clinical Hemodialysis Technician(CCHT), Davita, 2025,
CPR Certified, Davita, 2024
Timeline
Patient Care Technician
Davita
08.2024 - Current
Admissions Representative
Ultimate Medical Academy
05.2022 - 02.2024
Customer Service Representative (CSR)
Real Truck
10.2021 - 02.2022
Customer Service Representative (CSR)
Dial America
09.2019 - 07.2021
Direct Support Professional (DSP)
Ocala Cluster Facility
05.2019 - 06.2019
High School Diploma -
West Port High School