Brittany Koonce
Jacksonville,NC
Summary
Experienced medical office assistant skilled in optimizing workflow and managing patient and physician schedules. Strong administrative skills with experience working in a fast-paced noisy environment. Excellent oral/written communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
ECU Health Multispecialty Clinic
Richlands, NC
02.2021 - Current
- Responsible for opening daily.
- Check in patients for Family Medicine, Cardiology, and Hematology/Oncology
- Answering multiple phone line, checking and responding to voicemail in a timely manner
- Scanning documents
- Schedule/reschedule appointment according to provider availability.
- Answer email and other electronic messages as required.
- Greet patients visiting the clinic, answer any questions they may have, and help them fill out required forms.
- Assisted in storing old medical records.
Medical Receptionist
Onslow Pediatrics Associates
Jacksonville, NC
01.2016 - 01.2021
- Responsible for opening and closing office.
- Answering multi-line phone, route all incoming calls, schedule various appointments, confirm and follow up on no show appointments, maintain a clean and friendly waiting area for patients and families.
- Check in patients, collect co-pays, address balances, check out patients, schedule follow up appointments, give immunization records.
- Welcome patient and parents to the clinic.
- Deal with challenging parents, effectively solve problems
- Fax records.
Patient Care Coordinator
Office Park Eye Center
Jacksonville, NC
01.2012 - 11.2015
- Greeted patients, performed check-in, scheduled/rescheduled appointments.
- Managed patient flow by communicating patient’s arrivals or
- Verifying insurance and payments
- Ordered office supplies and coordinated inventories, received deliveries and organized stockroom.
- Collected patient co-payments and recorded payment transactions, communicated outstanding balances to patients.
- Responsible for completing paperwork for insurance and billing
- Utilized Code Quest (2014) for CPT coding and ICD-10
Sales Associate
Relax Station
Jacksonville, NC
03.2009 - 12.2011
- Greeted and assisted customers
- Responded to customer inquiries and complaints.
- Operated cash receipts, managed financial transactions and balanced drawers.
Manager
Ashley Stewart
Jacksonville, NC
10.2006 - 02.2009
- Promoted to manager after one year of service.
- Supervised six employees.
- Engaged in sales and taking inventory.
- Ensured all funds and merchandise were handled according to company policy and procedure
- Provided exceptional customer service experience to all customers.
Education
Diploma - Medical Office Assistant
Miller-Motte College
Jacksonville, NC01.2011
Diploma - undefined
Richlands High School
01.2006
Skills
- Twelve years of experience in front office administration
- In-depth knowledge of scheduling appointments, and other procedures
- Hands on experience in nurturing patient relationships to encourage patient retention
- Able to maintain composure in difficult situations
- Computer savvy
- Adept at assuming responsibility, making decisions, and working independently
Timeline
Patient Care Coordinator
ECU Health Multispecialty Clinic
02.2021 - Current
Medical Receptionist
Onslow Pediatrics Associates
01.2016 - 01.2021
Patient Care Coordinator
Office Park Eye Center
01.2012 - 11.2015
Sales Associate
Relax Station
03.2009 - 12.2011
Manager
Ashley Stewart
10.2006 - 02.2009
Diploma - undefined
Richlands High School
Diploma - Medical Office Assistant
Miller-Motte College