Anne Musgrove Spillum
Bossier City,LA
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Renaissance Plastic Surgery
03.2023 - 02.2025
- Coordinated patient scheduling and follow-up communications to enhance overall patient experience.
- Managed insurance verifications and authorizations, ensuring compliance with policies and procedures.
- Collaborated with medical staff to streamline patient intake processes, improving workflow efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Receptionist/LHR Technician
Ultimate Image MedSpa
07.2019 - 03.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new reception staff on protocols and software systems to enhance team performance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Trained to become a laser hair removal technician
School Site Director
Alphabest
08.2018 - 05.2019
- Led daily operations to ensure smooth functioning of school programs.
- Developed and implemented educational strategies to enhance student engagement.
- Managed staff performance, providing mentorship and professional development opportunities.
- Collaborated with teachers to align curriculum with educational standards and initiatives.
- Made sure to provide a safe, fun environment for the students.
Education
B.S. - Psychology
Louisiana State University in Shreveport
Skills
- Proficient in Windows-based operating systems
- Web editing (2 years)
- Millennium Scheduling System, MindBody Scheduling System, Salon Iris, Booker (4 years)PatientNow (2 years)
- Excel
- PowerPoint
- Publisher
- Customer service (20 years)
- Public Relations
- Proofreading
- Office Administration
- Media Relations
- Medical office experience
- Data collection
- Filing
- Front desk
- English
- Microsoft Office
- Team Work
- Writing Skills
- Social Media Management
- Appointment scheduling
- HIPAA compliance
- Problem-solving
Timeline
Patient Care Coordinator
Renaissance Plastic Surgery
03.2023 - 02.2025
Receptionist/LHR Technician
Ultimate Image MedSpa
07.2019 - 03.2023
School Site Director
Alphabest
08.2018 - 05.2019
B.S. - Psychology
Louisiana State University in Shreveport