Meagan Williams
Washington,DC
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 5 years in software support in global environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
MyEyeDr.
01.2020 - Current
- Completed registration in CMR system AcuityLogic to meet provider, facility, and legal requirements, resulting in reduced data entry errors by 20% through meticulous record-keeping and improved accuracy of patient information
- Assisted with pre-visual field testing utilizing ocular photography and optical coherence tomography with data collection, improving efficiency in data collection in Eyefinity by 25%, enhancing accuracy of diagnostics
Claims Service Specialist
GEICO
01.2019 - 01.2021
- Conducted user-centric investigations, leading to a 30% improvement in claims processing efficiency
- Employed thorough field audits, ensuring accurate data input and enhancing the integrity of research findings; Triage data to corresponding departments
- Processed 50-100 calls daily using web-based communications, achieving a 98% call speed benchmarks consistently, resulting in improved customer satisfaction and reduced average call duration by 15%.
Technical Support Specialist
The Cheesecake Factory
01.2017 - 01.2019
- Provided exceptional technical support for various products, resolving issues via phone, email, and chat
- Demonstrated expert knowledge of products meeting, and exceeding KPI targets
- Collaborated with teams to provide real product feedback and maintain high customer satisfaction scores.
Skills
- Database Management
- Operating Systems (Windows, MacOS)
- Technical Troubleshooting
- Customer Support
- Effective Listening
- Zendesk Experience
- Critical Thinking
- Proficient in Saleforce
- Policy Compliance
- Remote Support
- Salesforce Experience
Certification
Serving Internal Customers
User Experience Research
Timeline
Patient Care Coordinator
MyEyeDr.
01.2020 - Current
Claims Service Specialist
GEICO
01.2019 - 01.2021
Technical Support Specialist
The Cheesecake Factory
01.2017 - 01.2019