Amirah Muhammad
Philadelphia,PA
Summary
Qualified Home Health Aide with solid background in client service coordination. Successfully managed client interactions and streamlined service processes, ensuring client satisfaction and operational efficiency. Demonstrated strong communication and problem-solving skills, fostering effective team collaboration and client-focused solutions.
Overview
15
15
years of professional experience
Work History
Client Service Coordinator
Select Homecare
Philadelphia, PA
09.2024 - 02.2025
- Assisted clients with inquiries, providing accurate information and support.
- Coordinated scheduling for client appointments to enhance service efficiency.
- Maintained client records in management systems, ensuring data accuracy.
- Collaborated with team members to resolve client issues promptly.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
Home Health Aide
Select Homecare
Philadelphia, PA
01.2023 - 09.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded patient vital signs to support health assessments.
- Provided emotional support and companionship to enhance client well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Documented care activities systematically to ensure continuity of services.
CNA
Fairmont Longterm Care
Philadelphia, PA
09.2009 - 08.2014
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Certified Nursing Assistant
Fairmont School of Nursing
Philadelphia, PA07-2010
Skills
- Strong organization
- Schedule management
- Exceptional communication
- Client documentation
- ADL support
Timeline
Client Service Coordinator
Select Homecare
09.2024 - 02.2025
Home Health Aide
Select Homecare
01.2023 - 09.2024
CNA
Fairmont Longterm Care
09.2009 - 08.2014
Certified Nursing Assistant
Fairmont School of Nursing