Amir Davis

Houston

Summary

Professional with strong standards and results-driven mindset. Expertise in maintaining and optimizing locating utility systems, ensuring operational efficiency. Adept at teamwork and adapting to changing needs, known for reliability and problem-solving skills. Strong background in equipment maintenance, safety protocols, and technical troubleshooting.

Overview

years of professional experience

Certification

Work History

Senior Utility Technician Locator

USIC Locating Services

Houston, TX

03.2023 - Current

Conducted utility line locates using advanced electromagnetic detection equipment.
Ensured compliance with safety protocols and regulations in all field operations.
Collaborated with clients to resolve locating discrepancies and enhance service quality.
Trained new technicians on equipment usage and locating procedures to promote team efficiency.
Led projects to improve operational workflows, resulting in reduced locate turnaround times.
Provided excellent customer service by addressing concerns from clients regarding their utility services promptly and professionally.
Played key role in emergency response teams, preparing for and reacting to extreme weather events to minimize impact on utility services.

Reservist Supply chain Specialist

United States Army

11.2019 - Current

Responsible for the supervision and maintaining all army supplies and equipment.
Provide safely secure weapons and ammunition in security areas.
Record Keeping of all weapons and ammunition through the GCSS army system.
Supply chain Logistics.
Managed inventory, procurement, and distribution of supplies for a large organization, ensuring efficient operations and cost-effectiveness.
Inventory Management Specialist for transportation company from 2020-2023, managed inventory over 500,000 in assets and was ensuring 98% of accuracy.
Analyzed supply chain processes to identify inefficiencies and implement corrective actions.
Coordinated logistics operations, ensuring timely delivery of supplies and equipment.
Developed inventory management strategies to optimize stock levels and reduce waste.
Improved supply chain customer satisfaction ratings through efficient problem resolution.
Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.

Customer Service Representative Claims department

Walmart

Atlanta, GA

08.2020 - 10.2022

Answers inbound calls from the identified assigned accounts, emails, and chat sessions dealing with a wide range of customer issues and concerns regarding orders placed with our company
Provides all assigned customers an outstanding experience, timely customer support, and excellent communication for each and every customer’s interaction
Handles, follows up, and resolves customer complaints to result in a win-win scenario for both the customer and the company
Contacts customers within a reasonable time frame to initiate and effectively close the claims process
Reviews all claims, issues call tags to review orders, performs investigations, issues reprints, issues credit memos, advises customers of final resolution of claim, handles returns received from shippers, roundtable with upper management on high value claims for direction, and/or approval
Utilizes phone as a primary means of outbound communication with customers, and uses email as a secondary communication method
Collaborates with the Account Executives within the identified key accounts and offers suggestions and recommendations on projects that support their end-user sales efforts
IN ADDITION I saved walmart 40% each year from fraudulent claims by analyzing every aspect of the claim and working with the online department to resolve the common issues of the claims.
Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
Managed product returns and exchanges, streamlining processes for improved efficiency.
Trained new team members on customer service protocols and best practices.
Collaborated with management to implement strategies that reduced wait times.

Education

High School -

Luella High School

Locust Grove, GA

05-2019

Skills

MS Office Suite: Excel, Word & PowerPoint on a Professional Level
Written and Oral Communication
Organization
Inventory Management
Problem solving
Supplier Relationship Management
Supply Chain Strategy & Planning
Transportation management
Excellent Customer service skills

Hand tools expertise
Site assessment
Gas detection
Utility connections and disconnections
Customer service
Attention to detail
Multitasking
Problem-solving abilities'
Time management abilities