Amisha Brahmhatt
Bensalem,Pennsylvania
Summary
Dynamic professional with a proven track record as retail banker , enhancing customer financial wellbeing and loyalty through exceptional service and sales acumen. Skilled in cash handling and problem-solving, I excel in creating customer solutions that grow share of wallet by over 30%. Expert in leveraging interpersonal communication to foster team success and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Teller
Police and Fire Federal Credit Union
11.2019 - 12.2023
- Supported branch sales goals by identifying opportunities for upselling relevant banking products and services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained branch security by strictly following procedures and reporting suspicious activities.
- Developed strong rapport with customers, establishing trust and enhancing their banking experience.
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
- Gained proficiency in various financial software programs for efficient transaction processing.
Business Relationship Manager
Citizens Bank
12.2018 - 06.2019
- Supported sales teams by providing subject matter expertise during complex deal negotiations.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Implemented robust risk management strategies to protect the organization from potential losses or reputational damage.
- Championed corporate social responsibility initiatives that aligned with company values and positively impacted the community.
Education
Bachelor of Science - Business
S.S.C. Gujarat Secondary Education Board, Gandhina
India08.2006
Skills
- Cash handling expertise
- Problem-Solving
- Critical Thinking
- Adaptability
- Interpersonal Communication
- Active Listening
- Teamwork
- Multitasking
- Leadership
- Creativity
- Customer Service
Timeline
Branch Teller
Police and Fire Federal Credit Union
11.2019 - 12.2023
Business Relationship Manager
Citizens Bank
12.2018 - 06.2019
Bachelor of Science - Business
S.S.C. Gujarat Secondary Education Board, Gandhina
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