Cadence L. Brooks
Gadsden
Summary
A dynamic and customer-focused expert with a history at Family Savings Credit Union, proficient in cash handling and building relationships. Celebrated for enhancing customer satisfaction through effective service and the onboarding of new hires. Established ability to oversee high-volume transactions with patience and integrity, guaranteeing compliance and operational excellence.
Overview
3
3
years of professional experience
Work History
Branch Teller
Family Savings Credit Union
08.2023 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer balance through diligent record-keeping.
- Supported branch operations by organizing and filing documentation.
- Collaborated with team members to enhance customer service delivery.
- Participated in training sessions to improve product knowledge and skills.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured compliance with banking regulations by adhering to established policies and guidelines.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Assisted in coaching new hires on proper procedures and best practices, contributing to the development of skilled colleagues.
- Demonstrated adaptability during peak periods, managing high-volume transactions smoothly under pressure.
- Acted as a backup vault teller when necessary, proving my reliability and versatility within the branch team.
- Educated customers on use of banking website and mobile apps.
- Trained new hires on customer service policies and procedures.
To-Go Specialist
Chili's
06.2022 - 08.2023
- Prepared and packaged to-go orders ensuring accuracy and quality standards.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Managed inventory levels for takeout supplies, minimizing waste and costs.
- Assisted in training new team members on to-go procedures and customer service protocols.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
High School Diploma -
Etowah High School
Attalla, AL05-2023
Skills
- Patience and empathy
- Professionalism and integrity
- Listening and comprehension
- Cash handling expertise
Timeline
Branch Teller
Family Savings Credit Union
08.2023 - Current
To-Go Specialist
Chili's
06.2022 - 08.2023
High School Diploma -
Etowah High School
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