Amit Barua
Sterling Heights,MI
Summary
To secure a position with a dynamic and growing company where there is an opportunity for personal growth and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Comerica Bank
02.2024 - 05.2024
- Assisted customers with banking transaction needs such as withdrawals, deposits, check cashing, and payments through video chat
- Balanced drawer at the end of the day to make sure that all withdrawals and deposits were accounted for
- Provided customer service to and answered financial related questions.
BPO account executive
Infinity Investments
05.2021 - 02.2024
- Made daily outbound calls averaging 70+ dials a day
- Assisted customers of the client with any general account and technical issues
- Gathered information about customers' account usage, needs, and wants
- Provided and recommended technical solutions to best fit the customers' wants and needs
- Generated increased revenue for the client by building rapport with the client's customers
- Met and exceeded company performance metrics
- Used Salesforce, five 9, Citrix, log me in, and service now.
IT Technician
Stefanini IT Solution
09.2020 - 05.2021
- Submitted and resolved tier 1 trouble tickets and escalated tier 2 issues
- Unlocked employee accounts and reset passwords
- Granted and revoked permissions for certain programs based on roles and needs
- Assisted users and clients
- Assisted end-users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs, hardware issues, software issues, audio and video issues, and business software
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Assisted with program downloads, file submissions, application functionality, communications, and collaborations
- Utilized ticketing system with ServiceNow
- Utilized office programs with Office 365.
IT Analyst
U.S. Census Bureau
11.2019 - 05.2020
- Performed basic troubleshooting for desktop computers, iPads, and iPhones
- Submitted entrance and exit tickets for employees, tickets for access to applications, and granted certain permissions on the end-user device
- Submitted and resolved tier 1 trouble tickets and escalated tier 2 issues
- Unlocked employee accounts and reset passwords
- Assisted users and clients
- Assisted end-users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs, hardware issues, software issues, audio and video issues, and business software
- Handled about 50 calls per day on average
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Utilized ticketing system with Remedy
- Utilized office programs with Office 365.
Sales and Support Specialist
MarketSource
09.2018 - 10.2019
- Worked with customers to troubleshoot and resolve any software errors related to mobile devices, such as cellular phones and tablets
- Resolved errors in person as well as over the phone
- Sold and explained the use of electronic devices such as phones, tablets, TVs, and PCs
- Assisted users and clients.
Assistant Marketing Manager
Leaf Filter Gutter Protection
12.2015 - 07.2018
- Coordinated setup and teardown of booths during events
- Thoroughly explained products and services to potential clients
- Assisted in answering any questions related to all products and services
- Consistently met goals on generating leads.
Education
Associate in Information Technology -
Baker College of Clinton Township
Clinton Township, MI12.2019
Skills
- Technical Support
- TCP/IP
- Active Directory
- Computer Networking and Network Support
- Software and Hardware Troubleshooting
- ServiceNow and Remedy
- Microsoft Windows Server
- Salesforce
- Inbound and outbound Sales and Marketing
- Data collection and analysis skills
- Critical Thinking & Problem solving
Certification
Driver's License - April 2009 to Present
Languages
Bengali
Native or Bilingual
Timeline
Customer Service Representative
Comerica Bank
02.2024 - 05.2024
BPO account executive
Infinity Investments
05.2021 - 02.2024
IT Technician
Stefanini IT Solution
09.2020 - 05.2021
IT Analyst
U.S. Census Bureau
11.2019 - 05.2020
Sales and Support Specialist
MarketSource
09.2018 - 10.2019
Assistant Marketing Manager
Leaf Filter Gutter Protection
12.2015 - 07.2018
Associate in Information Technology -
Baker College of Clinton Township