Amit Sharma
Rio Dell,CA
Summary
Dependable operations leader with experience in supervision, scheduling, inventory control, and staff training across customer-facing and warehouse environments. Skilled in attention to detail, problem solving, and maintaining high service standards. Proven ability to support teams, resolve issues, and keep daily work running smoothly.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Self Employed
Douglas Fir Lodges
Eureka, CA
10.2017 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assistant General Manager
Reeya Inc
Pendleton, Oregon
04.2010 - 10.2017
- Supported Reeya Inc daily operations and staff scheduling across departments.
- Supervised team performance and reinforced company policies at Reeya Inc.
- Coordinated inventory checks and supply ordering for Reeya Inc locations.
- Trained new employees on service standards and workplace procedures.
- Monitored cash handling and balanced register activity during shifts.
- Assisted with sales reporting and operational documentation for management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Addressed customer complaints promptly to enhance satisfaction and loyalty. and inquiries, ensuring high levels of satisfaction.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Warehouse Order Picker
Golden State Distributions
Portland, Oregon
04.2008 - 03.2010
- Picked outbound orders in Golden State Distributions warehouse using pick tickets and scanners.
- Staged completed pallets for loading at warehouse dock areas.
- Followed warehouse safety rules while operating pallet jacks and handling freight.
- Supported team members with fast order flow across distribution center aisles.
- Followed safety procedures while working in the warehouse environment.
- Transported goods within the warehouse using manual or electric powered lift trucks.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Maintained cleanliness of the warehouse area by sweeping floors, dusting shelves, and removing debris.
- Received incoming shipments and verified contents against purchase orders and invoices.
Supervisor
Airport Terminal Services Inc
Portland, Oregon
03.2003 - 04.2008
- Supported new agents with customer service training and ramp standards.
- Reviewed baggage loading, unloading, and transfer steps for quality and accuracy.
- Set staff assignments for flight shifts and terminal coverage.
- Tracked safety compliance across terminal service activities.
Education
High School Diploma -
Vunimono High School
Fiji Islands12-1995
Skills
- Customer service
- Staff scheduling
- Inventory control
- Cash handling
- Sales reporting
- Team supervision
- Safety compliance
- Order fulfillment
- Problem solving
- Clear communication
- Conflict resolution
- Attention to detail
- Team leadership
- Dependable and responsible
- Maintenance & repair
- Supervision and leadership
- Problem resolution
- Time management
- Organizational skills
- Critical thinking
- Excellent communication
- Active listening
- Task prioritization
Languages
English
Professional
Hindi
Professional
Affiliations
- Volunteer to local church
Timeline
Self Employed
Douglas Fir Lodges
10.2017 - 10.2025
Assistant General Manager
Reeya Inc
04.2010 - 10.2017
Warehouse Order Picker
Golden State Distributions
04.2008 - 03.2010
Supervisor
Airport Terminal Services Inc
03.2003 - 04.2008
High School Diploma -
Vunimono High School