Amitha Widanagama
Queens,USA
Summary
Office administration assistant with expertise in crisis management and student support. Strong organizational and communication skills utilized to coordinate services and enhance operational efficiency. Proven ability to implement effective solutions in fast-paced environments, improving client and student experiences.
Overview
10
10
years of professional experience
Work History
Substitute Paraprofessional
Department of Education
New York, USA
11.2021 - Current
- Responded promptly to emotional or academic crises, de-escalating situations with empathy.
- Identified and addressed challenges faced by students, implementing innovative solutions for effective support.
- Collaborated with educational team to coordinate services that promoted student success.
- Communicated regularly with teachers to relay critical student feedback and updates, enhancing overall support.
Clerical Administrator
Winston Staffing, Inc.
Brooklyn, USA
02.2021 - 07.2021
- Acted as primary client contact, facilitating timely assistance through multiple communication channels.
- Coordinated client appointments, minimizing scheduling conflicts and enhancing overall service delivery.
- Maintained accurate, confidential client records for team accessibility and reference.
- Collaborated with cross-departmental teams to streamline client service processes and strengthen administrative support.
Sales Associate
Hudson Group
Queens, USA
11.2019 - 03.2020
- Identified upselling and cross-selling opportunities to fulfill customer needs and boost store revenue.
- Delivered customized solutions to meet client preferences and requirements, resulting in increased sales and customer satisfaction.
- Cultivated long-term customer relationships, driving satisfaction and repeat visits.
- Resolved service issues and product concerns promptly, enhancing client experience.
Director Scheduling
MTV Channel (Pvt) Ltd.
Colombo, Sri Lanka
09.2016 - 10.2018
- Directed and oversaw all broadcast traffic operations to ensure timely and accurate airing of programs, commercials, and promos.
- Coordinated with programming, production, sales, and technical teams to align content delivery and ad placement, enhancing operational efficiency.
- Approved and adjusted commercial inventory, maximizing revenue while ensuring contractual compliance.
- Ensured broadcast content met regulatory standards, internal policies, and quality control requirements to uphold brand integrity.
Education
Bachelor of Professional Studies - Management & Entrepreneurship
CUNY School of Professional Studies
Manhattan, NY01-2028
Associate of Applied Science - Business
DeVry University
New York, NY10-2023
High School Diploma -
Ananda College
Colombo, Sri Lanka12-1991
Skills
- Microsoft Office proficiency
- Mathematics expertise
- Customer service excellence
- Critical thinking
- Organizational skills
- Special education support
- Conflict resolution
- Attention to detail
- Time management
- Phone communication
- Budgeting and forecasting
Accomplishments
- DeVry University Dean's List Recipient.
Timeline
Substitute Paraprofessional
Department of Education
11.2021 - Current
Clerical Administrator
Winston Staffing, Inc.
02.2021 - 07.2021
Sales Associate
Hudson Group
11.2019 - 03.2020
Director Scheduling
MTV Channel (Pvt) Ltd.
09.2016 - 10.2018
Bachelor of Professional Studies - Management & Entrepreneurship
CUNY School of Professional Studies
Associate of Applied Science - Business
DeVry University
High School Diploma -
Ananda College