Amith KM
United States, ,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Support Executive
Arista Networks
01.2024 - Current
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Proven ability to learn quickly and adapt to new situations.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Participated in regular team meetings and cross-functional collaborations to stay informed about ongoing projects, emerging technologies, or industry best practices related to switching systems management.
State Training Manager
Reliance JIO
08.2020 - 12.2022
- Supervised training of 1500+ optical fiber engineers and associates on tools, material management, quality, and safety
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Achieved high levels of customer satisfaction by significantly reducing the number of complaints to less than 0.5% for the entire state
- Led new-hire training on topics such as IOT, Fiber Optics products, pricing and compliance requirements.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
Senior Manager
Innoviti payment solutions
02.2020 - 07.2020
- Managed a team of Store Relationship Officers to ensure efficient delivery of EDC (Electronic Data Capture) services across multiple territories
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed a team of more than 250 members from different parts of the country
- Expertise in EDC software, including installation, configuration, and maintenance of POS Machines.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Regional Operations Manager
Hicare Services Pvt Limited
05.2018 - 07.2019
- Supervised Ops team for pest control operations by managing the schedule, dispatch of field force and technicians
- Expertise in industry regulations and standards for safe and effective pest control practices.
- Achieved a 56% increase in revenue, growing from 80 lakhs to 1.5 crores within a year through effective management and leadership
- Facilitated sales team by providing guidance and support then in closing leads and engage critical customers
- Achieved 100% revenue goal by close monitoring and effective team management
- Excelled in managing national and state account customers, ensuring high-quality service and strong relationships
Territory Service Manager
Airtel Ltd
02.2015 - 04.2018
- Successfully managed and oversaw the service operations for 100+ retail outlets in the assigned territory, resulting in customer satisfaction.
- Monitored service operations to confirm compliance with industry standards.
- Expertise on Oracle CRM, Ticket handling, Inventory management System.
- Ensured consistent delivery of high-quality service by consistently adhering to established service standards KPI.
- Streamlined operations for increased efficiency, implementing strategic plans to optimize workload distribution.
Area Service Manager
Tatasky
11.2012 - 01.2015
- Multiple franchisee handling, Process adherence, expertise in Siebel CRM, Material management, Manpower dispatching.
- Managed around 2500 installation and 1:3 Service complaints.
- DTH Operations installation and Service achieving the SLA greater than 95%.
- Leveraged tracking systems, surveys and reports to monitor and control performance.
- Led a project, onboarded 23 partners across the state, resulting in the successful digitization by adding 40K new customers.
- promoted to Assistant manager 2014.
Executive
Airtel Ltd
06.2009 - 08.2012
- Handled assigned territory for Installation of DTH connection , Service Retention, and training of Service Franchisee executives
- successfully managed and oversaw the service operations for 50+ retail outlets in the assigned territory,
- Expertise on Oracle CRM, Ticket handling, Inventory management System & MRSS software
- Collaborated with cross-functional teams such as Sales and SCM to achieve regional targets
Technical Support Executive
ITC InfoTech
01.2007 - 08.2007
- Technical network Support of broadband connection to UK based company Toucan
- Experience working in a call center environment, handling high volume of calls with an excellent call handling techniques.
- took around 80 calls for diagnosis & resolutions
Education
MBA - Marketing & Systems
Bangalore University
Bangalore04.2009
Diploma in Pharmacy - Pharmacy
Siddaganga College of Pharmacy
Tumkur01.2007
Bachelor of Science - Specialized in Electronics
Kalpataru Science College
TIPTUR04.2004
Skills
- LAN and WAN Management
- Network Troubleshooting
- Remote Support
- IP Addressing
- Server Management
- Switches and Routers Configuration
- Linux
- Linux Server Management
- Excel Data Analysis
Certification
- Comptia Network+
- ISC2 CC
- Linux
Timeline
Network Support Executive
Arista Networks
01.2024 - Current
State Training Manager
Reliance JIO
08.2020 - 12.2022
Senior Manager
Innoviti payment solutions
02.2020 - 07.2020
Regional Operations Manager
Hicare Services Pvt Limited
05.2018 - 07.2019
Territory Service Manager
Airtel Ltd
02.2015 - 04.2018
Area Service Manager
Tatasky
11.2012 - 01.2015
Executive
Airtel Ltd
06.2009 - 08.2012
Technical Support Executive
ITC InfoTech
01.2007 - 08.2007
MBA - Marketing & Systems
Bangalore University
Diploma in Pharmacy - Pharmacy
Siddaganga College of Pharmacy
Bachelor of Science - Specialized in Electronics
Kalpataru Science College
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