Amithy Berrios
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Assurant
03.2021 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Customer Service Representative
Cosentino Architecture
02.2017 - 03.2021
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL04.2024
Skills
- Bilingual
- Microsoft 365
- Customer service
- Data entry
- Attention to Detail
Timeline
Customer Service Specialist
Assurant
03.2021 - Current
Customer Service Representative
Cosentino Architecture
02.2017 - 03.2021
Associate of Arts - Business Administration
Broward College