Amity-Eileen Ntam
Silver Spring,MD
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to an establishment. Has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance an organization's brand
Overview
4
4
years of professional experience
Work History
Official State Trainer
Baltimore City Board Of Elections
12.2021 - Current
- Completed day-to-day duties accurately and efficiently
- Approached judges and engaged in conversation through use of effective interpersonal and people skills
- Conducted training classes for judges on materials, equipment operation of products, and voting day processes
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement
- Documented all training activities including attendance records,feedback forms, surveys
- Managed learning experience consistent with company philosophy and company- wide strategies
- Explained goals and expectations required of trainees
Lead Concierge
Planned Companies
08.2021 - Current
- Handled general office tasks and administrative duties, such as directing communications between colleagues and residents
- Organized schedules and events
- Entered data, bookkeeping, and maintaining office equipment
- Worked with Microsoft Word, PowerPoint, and Excel
- Handled mail and package deliveries, keeping items secure
- Provided excellent service and attention to residents when face-to-face or through phone conversations, with answering more than 20 calls per shift to assist with residents questions, request and concerns
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
- Promoted high resident satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services
- Maintained records of residents complaints and compliments.
Administrative Assistant and Property Management
Ingleside Rock Creek
03.2021 - 12.2021
- Maintained accurate department and customer records
- Managed database systems containing customer contact information
- Updated contact lists regularly when changes occur in vendor status or contact
information - Greeted visitors in a professional manner, responding to inquiries and directing
them to appropriate personnel - Ensured efficient operation of office equipment such as printers, copiers and fax machines
- Handled incoming calls and directed callers to appropriate department or
employee - Entered data into spreadsheets using Microsoft Excel, Word, and Powerpoint
- Scheduled maintenance calls and appointments
Social Media Manager
Uzima Health &Wellness
07.2020 - 07.2021
- Assisted in developing strategies for increasing followership and engagement rates
- Identified potential opportunities for collaborations between the company and other organizations
- Analyzed market data to determine ways to reach target audience or intended segments
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors
Education
Bachelor Of Health Education In Community Health - Public Health Education
Morgan State University
12.2024
High School Diploma -
Northwood High School
06.2017
Skills
- Experience with Microsoft Word, PowerPoint, Excel and Outlook
- Social Media Networking and Management
- Excellent Customer Service and Communication Skill
- Filing and Record Management
- Ability in Multitasking and Time-management
- Able to work in a fast-paced environment
Timeline
Official State Trainer
Baltimore City Board Of Elections
12.2021 - Current
Lead Concierge
Planned Companies
08.2021 - Current
Administrative Assistant and Property Management
Ingleside Rock Creek
03.2021 - 12.2021
Social Media Manager
Uzima Health &Wellness
07.2020 - 07.2021
Bachelor Of Health Education In Community Health - Public Health Education
Morgan State University
High School Diploma -
Northwood High School
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