AMIYA DAVIS
Summary
Customer service and administrative professional with over four years of experience in customer support, record maintenance, document processing, and data entry within fast-paced environments. Skilled in effective communication, conflict resolution, and managing high-pressure situations. Expertise in Microsoft Excel, Microsoft Word, inventory management systems, and electronic recordkeeping, with strong capabilities in time management, multitasking, and maintaining confidentiality.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Associate
Sephora
Ardmore, USA
10.2023 - 03.2026
- Facilitated daily operational functions in high-volume retail environment to ensure smooth workflow.
- Processed incoming merchandise shipments and verified inventory accuracy.
- Utilized computerized inventory and point-of-sale systems to update records and track merchandise.
- Conducted inventory counts, audits, and stock organization activities.
- Collaborated with team and worked independently to achieve operational goals and maintain efficiency.
- Provided professional customer service to assist customers, enhancing their shopping experience.
Clerical Assistant
Condo Pros Inc.
Lansdowne, USA
12.2020 - 05.2024
- Answered incoming telephone calls, assisting customers, vendors, and clients to resolve inquiries and requests efficiently.
- Maintained electronic and paper filing systems for company documents and client information.
- Entered, reviewed, and updated data while ensuring accuracy and completeness of records.
- Maintained organized electronic and paper filing systems for company documents and client information, ensuring easy retrieval and compliance.
- Utilized spreadsheets to organize, track, and maintain business records.
- Drafted, edited, and formatted business correspondence and reports using Microsoft Word.
- Utilized spreadsheets to effectively organize and track business records, enhancing data management and accessibility.
- Researched and located records and information requested by management and customers.
- Maintained confidentiality when handling financial and customer information.
Barista
Starbucks
Havertown, USA
10.2022 - 03.2023
- Provided exceptional customer service in fast-paced retail setting, enhancing customer satisfaction.
- Prepared food and beverage orders while maintaining productivity and accuracy.
- Operated point-of-sale systems and processed transactions accurately.
- Prepared food and beverage orders efficiently, ensuring high standards of quality and accuracy.
Administrative Assistant
Victory Taxes
Lansdowne, USA
06.2019 - 08.2019
- Entered information from financial documents into company systems, maintaining data integrity and accuracy.
- Reviewed documents for completeness and accuracy before filing.
- Organized client files, receipts, and financial records to ensure easy retrieval and compliance.
- Assisted with general office and administrative duties, supporting smooth daily operations.
Education
High School Diploma -
Monsignor Bonner & Archbishop Prendergast High School
Drexel Hill, PA 09.2017 - 01.2021
Biology Major -
Neumann University
Aston Mills, PASkills
- Administrative Support
- Records Management
- Compliance Management
- Microsoft Excel
- Microsoft Word
- Time Management
- Multitasking
- Problem Solving
- Attention to Detail
- Customer Service
- Team Collaboration
- Verbal Communication
- Active Listening
- Conflict Resolution
Volunteer Experience
Ardmore Avenue Elementary School, Classroom Assistant / Run Like A Girl Mentor, Assisted teachers with classroom activities, supported students, and served as a mentor in an after-school youth development program.
Timeline
Operations Associate
Sephora
10.2023 - 03.2026
Barista
Starbucks
10.2022 - 03.2023
Clerical Assistant
Condo Pros Inc.
12.2020 - 05.2024
Administrative Assistant
Victory Taxes
06.2019 - 08.2019
High School Diploma -
Monsignor Bonner & Archbishop Prendergast High School
09.2017 - 01.2021
Biology Major -
Neumann University