Amiya Devine
Durham,North Carolina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Duke University Health System
05.2023 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
Patient Services Associate
Duke University Health System
08.2022 - 05.2023
- Oversee patient registrations by collecting information and verifying benefits
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Schedule and confirm patient appointments
- Scanned completed forms, identification and insurance cards
Environmental Services Housekeeper
Duke University Health System
12.2021 - 08.2022
- Exceeded facility standards regularly by working with detail-oriented approach
- Disinfected hospital surfaces
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Dusted, swept and mopped to maintain clean and safe environment for patients and visitors
Personal Shopper
Walmart
01.2021 - 12.2021
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Kept detailed inventory records to best meet customer needs and suggest alternatives for products or supplies
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
Cashier
Harris Teeter
01.2021 - 10.2021
- Delivered high level of customer service to patrons using active listening and engagement skills
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Processed sales transactions to prevent long customer wait times
- Helped customers find specific products, answered questions and offered product advice
Cashier
McDonalds
02.2019 - 12.2020
- Delivered high level of customer service
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Trained new team members in cash register operation, stock procedures and customer services
- Accepted cash and credit card payments, issued receipts and provided change
Cashier
Bojangles
11.2019 - 03.2020
- Delivered high level of customer service
- Accepted cash and credit card payments, issued receipts and provided change
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC07.2024
High School Diploma -
Hillside High School
Durham, NC06.2022
Skills
- Customer Support
- Teamwork and Collaboration
- Excellent Attention to Detail
- Policies and Procedures Adherence
- Computer Proficiency
- Answer Telephones
Certification
NA Certification
Graduate, September 18,2023
Timeline
Health Unit Coordinator
Duke University Health System
05.2023 - Current
Patient Services Associate
Duke University Health System
08.2022 - 05.2023
Environmental Services Housekeeper
Duke University Health System
12.2021 - 08.2022
Personal Shopper
Walmart
01.2021 - 12.2021
Cashier
Harris Teeter
01.2021 - 10.2021
Cashier
Bojangles
11.2019 - 03.2020
Cashier
McDonalds
02.2019 - 12.2020
Associate of Arts -
Wake Technical Community College
High School Diploma -
Hillside High School