Summary
Overview
Work History
Education
Skills
Certified Nursing Program
Timeline
CustomerServiceRepresentative

Amiya Hardin

Cape Girardeau,MO

Summary

Dynamic customer service professional with proven success at Avis Budget Group, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively address concerns and deliver high-quality service, contributing to increased satisfaction and repeat business. Adaptable and detail-oriented, I thrive in fast-paced environments. I also have a passion for care giving . I maintained a certified nursing assistant class and passed. I just never got around to take the state test because of college

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Avis Budget Group
05.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Manager

Hibbet Sports
04.2023 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved marketing to attract new customers and promote business.

Meat And Produce Associate

Walmart
12.2022 - 02.2023
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.

Crew Member

Mcdonalds
10.2022 - 12.2022
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Meat And Produce Associate

Walmart
04.2021 - 06.2022
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.

Crew Member

Mcdonalds
08.2020 - 04.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Pre Nursing

Florida Memorial University
Miami Gardens, FL

Pre Nursing

Southeast Missouri State University
Cape Girardeau, MO
05.2027

Certified Nursing Assistant Program

Southwest Illinois College
Granite City, IL
07.2023

East Alton Wood River
Wood River, IL
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Vital signs monitoring
  • Feeding assistance
  • Basic life support
  • Adaptable to change
  • Range of motion exercises
  • Vital signs
  • Attention to detail

Certified Nursing Program

Finished and Passed This program

Unfinished State Exam

Timeline

Customer Service Representative

Avis Budget Group
05.2024 - 08.2024

Manager

Hibbet Sports
04.2023 - 08.2023

Meat And Produce Associate

Walmart
12.2022 - 02.2023

Crew Member

Mcdonalds
10.2022 - 12.2022

Meat And Produce Associate

Walmart
04.2021 - 06.2022

Crew Member

Mcdonalds
08.2020 - 04.2021

Pre Nursing

Florida Memorial University

Pre Nursing

Southeast Missouri State University

Certified Nursing Assistant Program

Southwest Illinois College

East Alton Wood River

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