Amiya Nichols
Daytona Beach,FL
Summary
Dedicated passionate customer service representative with more than 5 years of experience in telephone service, tech support and customer care. Flexible in handling diverse issues and cultivating a positive image of company. Proven ability listen attentively solve problems quickly.
Overview
10
10
years of professional experience
Work History
Property Claims Specialist(Remote)
Erie Insurance
Daytona Beach, Florida
02.2021 - 06.2024
- Judgment in the handling of assigned property claims in property losses
- Review information to prepare estimates, evaluates and make recommendations regarding coverage of claims
- Provided excellent customer service by responding promptly to inquiries.
- Managed multiple tasks while meeting tight deadlines.
Video Repair Specialist(Remote)
Spectrum
DeLand, FL
01.2017 - 05.2019
- Predictive and preventive maintenance and created work orders to request repairs for defective equipment.
- Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Support efforts to enhance the client experience through progress reviews, analysis recommendations
- Perform additional duties to related to the position assigned.
Call Center Quality Assurance(Remote)
Calliope Media Inc
Daytona Beach, FL
10.2014 - 05.2016
- Evaluating the quality of inbound and outbound calls to achieve the highest level of quality and meet expectations
- Set appointments effectively, enhancing company-client relationships
- Resolving complex assurance issues, improving satisfaction by 10%
- Participate in quality sessions with leadership to ensure understanding and consistent high-quality call handling.
Education
Bachelor of Science - Educational Psychology
Embry-Riddle Aeronautical University
Daytona Beach, FL10-2019
Skills
- Regulatory requirements
- Active listening
- Call Center Operations
- Great computer skills
- Troubleshooting/ Problem Solving
- Empathy
- Communication skills
Timeline
Property Claims Specialist(Remote)
Erie Insurance
02.2021 - 06.2024
Video Repair Specialist(Remote)
Spectrum
01.2017 - 05.2019
Call Center Quality Assurance(Remote)
Calliope Media Inc
10.2014 - 05.2016
Bachelor of Science - Educational Psychology
Embry-Riddle Aeronautical University