Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer Experience
Timeline
Work Availability
Hi, I’m

Antoinette Paiz

AZ

Summary

Results driven, adaptable professional with a strong background in mortgage sales. Proficient in collaborating with cross functional teams and managing multiple clients simultaneously. Demonstrated ability to deliver high quality results on time. Looking to apply my current skills to take on and exceed in technical writing.

Overview

10
years of professional experience
1
Certification

Work History

BANK OF AMERICA

Sr. Fraud Claims Analyst
10.2022 - Current

Job overview

  • Proofread 50+ outgoing claim letters daily correcting spelling, punctuation, and grammar
  • Process incoming mail, sorting supporting client documents for fraud claim research, and updating daily volume SharePoint
  • Attend project calls as a SME to assist with system migration
  • Completed proofreading and pre-implementation testing for new SharePoint system to ensure a smooth live release
  • Constantly cross training and performing additional back office functions

PNC BANK

Sr. Mortgage Loan Officer
10.2021 - 08.2022

Job overview

  • Prequalify referrals and inbound calls for purchase and refinance loans over the phone and online
  • Collect income documentation for underwriting, set expectations, and provide updates to all associated parties through closing
  • Utilize outlook calendar for appointments and follow ups
  • 50+ outbound calls per day to web leads via CDS & Salesforce

JP MORGAN CHASE

Sr. Mortgage Loan Officer
09.2018 - 10.2021

Job overview

  • Sole mortgage representative for 7 Chase branches
  • Hosted weekly zoom meetings with my team of 20+ bankers to discuss productivity and educate on products & guideline updates
  • Utilized Salesforce CRM, excel, and outlook to track leads, loan progress, and set appointments
  • 7 to 11 funded loans a month up to 30 in pipeline at a time

BANK OF AMERICA

Mortgage Servicing Specialist II- Escrow
09.2013 - 08.2016

Job overview

  • Updated yearly premiums and processed mortgage payments
  • Researched missing payments and other complex issues
  • Set up, deleted, reanalyzed, & processed escrow overage checks
  • 80 inbound calls a day
  • Utilized as a leader for on the job training, escalated calls, and floor coverage
  • Coached new employees for tax and insurance department

Education

South Mountain Community College

Skills

  • Communication
  • Collaboration
  • Proofreading
  • Presenting and public speaking
  • Analytical and Critical Thinking
  • Building rapport/ Client Relationships
  • Financial Advising
  • Mortgage Banking
  • Regulatory Requirements
  • Microsoft Office Suite

Certification

NMLS: 1540221

Additional Information

Mentee

B of A mentorship program Feb 2023- Current

Writer and Publisher

B of A Newsletter Team

Volunteer Experience

Feed My Starving Children

Christmas Angels

Forgotten Angels

Back-to-School Drive

Climb To Conquer Cancer

Timeline

Sr. Fraud Claims Analyst

BANK OF AMERICA
10.2022 - Current

Sr. Mortgage Loan Officer

PNC BANK
10.2021 - 08.2022

Sr. Mortgage Loan Officer

JP MORGAN CHASE
09.2018 - 10.2021

Mortgage Servicing Specialist II- Escrow

BANK OF AMERICA
09.2013 - 08.2016

South Mountain Community College

Availability
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Antoinette Paiz