Hi, I’m
Antoinette Paiz
AZ
Summary
Results driven, adaptable professional with a strong background in mortgage sales. Proficient in collaborating with cross functional teams and managing multiple clients simultaneously. Demonstrated ability to deliver high quality results on time. Looking to apply my current skills to take on and exceed in technical writing.
Overview
10
years of professional experience
1
Certification
Work History
BANK OF AMERICA
Sr. Fraud Claims Analyst
10.2022 - Current
Job overview
- Proofread 50+ outgoing claim letters daily correcting spelling, punctuation, and grammar
- Process incoming mail, sorting supporting client documents for fraud claim research, and updating daily volume SharePoint
- Attend project calls as a SME to assist with system migration
- Completed proofreading and pre-implementation testing for new SharePoint system to ensure a smooth live release
- Constantly cross training and performing additional back office functions
PNC BANK
Sr. Mortgage Loan Officer
10.2021 - 08.2022
Job overview
- Prequalify referrals and inbound calls for purchase and refinance loans over the phone and online
- Collect income documentation for underwriting, set expectations, and provide updates to all associated parties through closing
- Utilize outlook calendar for appointments and follow ups
- 50+ outbound calls per day to web leads via CDS & Salesforce
JP MORGAN CHASE
Sr. Mortgage Loan Officer
09.2018 - 10.2021
Job overview
- Sole mortgage representative for 7 Chase branches
- Hosted weekly zoom meetings with my team of 20+ bankers to discuss productivity and educate on products & guideline updates
- Utilized Salesforce CRM, excel, and outlook to track leads, loan progress, and set appointments
- 7 to 11 funded loans a month up to 30 in pipeline at a time
BANK OF AMERICA
Mortgage Servicing Specialist II- Escrow
09.2013 - 08.2016
Job overview
- Updated yearly premiums and processed mortgage payments
- Researched missing payments and other complex issues
- Set up, deleted, reanalyzed, & processed escrow overage checks
- 80 inbound calls a day
- Utilized as a leader for on the job training, escalated calls, and floor coverage
- Coached new employees for tax and insurance department
Education
South Mountain Community College
Skills
- Communication
- Collaboration
- Proofreading
- Presenting and public speaking
- Analytical and Critical Thinking
- Building rapport/ Client Relationships
- Financial Advising
- Mortgage Banking
- Regulatory Requirements
- Microsoft Office Suite
Certification
NMLS: 1540221
Additional Information
Mentee
B of A mentorship program Feb 2023- Current
Writer and Publisher
B of A Newsletter Team
Volunteer Experience
Feed My Starving Children
Christmas Angels
Forgotten Angels
Back-to-School Drive
Climb To Conquer Cancer
Timeline
Sr. Fraud Claims Analyst
BANK OF AMERICA
10.2022 - Current
Sr. Mortgage Loan Officer
PNC BANK
10.2021 - 08.2022
Sr. Mortgage Loan Officer
JP MORGAN CHASE
09.2018 - 10.2021
Mortgage Servicing Specialist II- Escrow
BANK OF AMERICA
09.2013 - 08.2016
South Mountain Community College
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
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morning
afternoon
evening
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