Taylor Dymond
Tempe,AZ
Summary
A determined, organized, and self-motivated customer service professional with over 10 years of customer service experience. Rapid learner, seeking opportunities to grow proficient skills with cyber security careers in mind. Advanced background knowledge in many different fields including, but not limited to, customer support, website building, SEO services, and fraud prevention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Fraud Analyst III
Bank of America
Phoenix, AZ
12.2023 - Current
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Evaluated customer data to identify and prevent fraudulent activities, such as fraud applications and/or improper usage of checking accounts.
- Reviewed transactions and receipts to identify any suspicious activity for potential unusual claim activity.
- Performed audits for quality control of processes completed around claim activity closures.
- Review parties who have alerted multiple times across different lines of business for opportunities within training or strategy efforts.
Sr. Fraud Analyst II
Bank of America
Phoenix, AZ
10.2022 - 12.2023
- Evaluated customer data to identify and prevent fraudulent activities including but not limited to; fraudulent applications and fraudulent transactions.
- Educated clients regarding potential scams in order to protect themselves and the bank's assets.
- Delegated by leadership to deep dive into fellow associates core metrics.
- Supported multiple projects for line of business.
Verifications Advocate
Carvana
Tempe, AZ
01.2022 - 09.2022
- Reviewed customer documentation provided in order to accurately determine if the customer can have a successful loan.
- Verified customer identity along with any credit history before proceeding with a new loan.
Guest Service Team Lead
Target
Ahwatukee, AZ
10.2015 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Greeted guests upon arrival and offered assistance, along with directing to other colleagues for further help throughout the shopping experience.
Education
High School Diploma -
Maricopa High School
Maricopa, AZ05.2016
Skills
- Time Management
- Problem Resolution
- Communication
- Organization
- Attention to detail
- Banking operations
- Fraud patterns
- Risk level determination
Certification
Google Cybersecurity - Expected to complete by 08/2026
- Once completed, will take CompTIA Security+ exam
Timeline
Sr Fraud Analyst III
Bank of America
12.2023 - Current
Sr. Fraud Analyst II
Bank of America
10.2022 - 12.2023
Verifications Advocate
Carvana
01.2022 - 09.2022
Guest Service Team Lead
Target
10.2015 - 09.2018
High School Diploma -
Maricopa High School