Amiya Penn
Spartanburg,SC
Summary
Determined Esthetics Student looking to bring my skills, hard work ethic, customer centered care and positive attitude to a welcoming team that I can build a long term professional relationship with, contribute to, and learn from.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TD Bank NA
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Frontline Member Associate
Sams Club
10.2022 - 03.2023
- Managed customer relations through communication and helpful interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative Team Lead
Sitel
01.2019 - 10.2022
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented customer service policies and procedures for consistent performance standards.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Education
Nursing
Spartanburg Technical College
Spartanburg, SC12.2025
Esthetics
Spartanburg Technical College
Spartanburg, SC12.2023
High School Diploma -
James F. Byrnes High School
Duncan, SC12.2017
Skills
- Customer Service
- Microdermabrasion Treatments
- Skin Condition Diagnosis and Treatment
- Anatomy and Physiology
- Hair Removal Techniques
- Customer Satisfaction
- Customer Consultations
- Active Listening
- LED Light Therapy
- Facial Massages
References
Jill Bryan, Esthetics Instructor
(843) 372-8386
Lindsy Easler, Professional Reference
(864) 804-3637
Zeyda Khieav, Personal Reference
(864) 398-1464
Timeline
Customer Service Representative
TD Bank NA
03.2023 - Current
Frontline Member Associate
Sams Club
10.2022 - 03.2023
Customer Service Representative Team Lead
Sitel
01.2019 - 10.2022
Nursing
Spartanburg Technical College
Esthetics
Spartanburg Technical College
High School Diploma -
James F. Byrnes High School