Amiya Woolfork
Sugar Land
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier/Merchandise Stocker
Hobby Lobby
Richmond, TX
09.2025 - 01.2026
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed cash register funds, ensuring accurate balance at shift end.
- Maintained cleanliness and organization of checkout area to promote safety.
- Collaborated with team members to improve workflow and reduce wait times.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Implemented promotional displays to increase product visibility and sales engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier Team Lead
Cinnabon
Sugar Land, TX
09.2024 - 08.2025
- Supervised daily operations of cash register and point-of-sale systems.
- Trained new cashiers on customer service protocols and operational procedures.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained cleanliness and organization of cashier area, adhering to safety standards.
- Assisted in inventory management by tracking product availability and restocking needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Sales Associate
Kids Footlocker
Sugar Land, TX
11.2024 - 02.2025
- Assisted customers in selecting footwear that meets individual style and comfort needs.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Executed cash register operations, ensuring accurate transactions and customer service.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Provided exceptional after-sales support, addressing customer inquiries and concerns promptly.
- Adapted to changing store promotions and seasonal trends to maximize sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Stephen F. Austin High School
Sugar Land, TX05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- Payment collection
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Order packaging
- Sales expertise
- Daily reporting
- Drawer balancing
- Order verification
- Reports and documents
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Staff mentoring
Certification
BLS Provider Amiya's eCard BLS Provider certification
Languages
Spanish
Professional Working
Extracurricular activities
I have played volleyball and ran track most of middle school and high school up to my senior year.
Timeline
Cashier/Merchandise Stocker
Hobby Lobby
09.2025 - 01.2026
Sales Associate
Kids Footlocker
11.2024 - 02.2025
Cashier Team Lead
Cinnabon
09.2024 - 08.2025
High School Diploma -
Stephen F. Austin High School