Amiyah Cooper
Highschool Student
San Juan Capistrano,California
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background as a past hostess. Dedicated to following health and safety guidelines while handling food items properly. Pursues every opportunity to support team members and proactively addressing all issues. An Organized and dependable candidate with great sales experience successful at managing multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
1
1
Language
Work History
Restaurant Hostess
Harpoon Henry's Seafood Restaurant
2023.06 - 2024.01
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained/organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Contributed to positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported all needs and requests of person waiting while attending to specific needs of countless customers undertaking social relevancy and intentionality
Education
High School Diploma -
ACCESS
San Juan Capistrano, CA 2001.05 -
Skills
Managing Guest Complaints
undefinedTimeline
Restaurant Hostess
Harpoon Henry's Seafood Restaurant
2023.06 - 2024.01
High School Diploma -
ACCESS
2001.05 -
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