Amiyah Kemp
Belmont Behavioral Hospital
Philadelphia,PA
5
years of professional experience
1
Certification
1
Language
Compassionate Behavioral Health Professional experienced in patient support and emotional regulation. Delivered reliable assistance through patient intake, insurance verification, and appointment scheduling while ensuring HIPAA compliance. Focused on fostering a supportive environment and enhancing patient experiences in fast-paced clinical settings.
Work History
Behavioral Health Assistant
11 Months- De-escalated agitated patients using calm communication and approved behavioral interventions
- Monitored patient behavior and documented observations to support safe, therapeutic milieu
- Assisted nursing staff with daily care routines, vital signs, and patient comfort needs
- Supported group activities and recreational therapy to promote engagement and coping skills
Behavioral Health Technician
8 Months- Supported treatment plan implementation through consistent therapeutic engagement.
- De-escalated agitated patients using calm verbal intervention and safety protocols.
- Monitored patient behavior and reported mood changes to clinical staff promptly.
- Documented observations, incidents, and interventions in accurate shift records.
Behavior Technician
3 Years 2 Months- Implemented ABA therapy plans to reinforce communication, social, and daily living skills.
- Supported clients during transitions using positive reinforcement and de-escalation techniques.
- Collaborated with supervisors and caregivers to maintain consistent intervention strategies.
- Documented session notes and behavior data for accurate treatment tracking and team review.
Patient Service Representative
2 Years 2 Months- Verified insurance eligibility and collected copayments following clinic intake procedures
- Registered patients accurately, capturing demographics, insurance details, and visit information
- Scheduled appointments and managed walk-in flow to support efficient patient throughput
- Answered high-volume calls, resolved routine questions, and routed clinical concerns appropriately
- Coordinated front-desk communication between patients, providers, and support staff
Mail Handler Assistant
2 Months- Loaded and unloaded sacks, trays, and bundles to support efficient mail flow.
- Operated mail handling equipment while following safety and security protocols.
- Verified mail sortation, labeling, and container placement to maintain processing accuracy.
- Sorted incoming mail and parcels for accurate routing using plant processing procedures.
- Assisted with moving mail between work areas to keep operations on schedule.
- Maintained clean work areas and organized containers to support steady throughput.
Environmental Services Housekeeper
7 Months- Sanitized patient rooms, bathrooms, and high-touch surfaces to support infection prevention standards.
- Performed terminal cleaning for discharged rooms, preparing spaces for new patient admissions.
- Restocked paper goods, soaps, and cleaning supplies across assigned patient care areas.
- Removed biohazard, general waste, and soiled linen according to safety and isolation procedures.
- Responded promptly to spill cleanup requests, reducing contamination risks in clinical spaces.
Sales Associate
2 Months- Delivered personalized customer service, guiding product selections and resolving questions quickly.
- Processed transactions accurately using POS systems and handled cash register duties efficiently.
- Supported fitting room operations by organizing merchandise, assisting customers, and maintaining store standards.
- Replenished sales floor inventory, folded apparel, and maintained organized product displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma
- Honoree of [English]
Skills
Emergency response
Therapeutic communication
Client collaboration
Risk assessment
Insurance verification
Customer support
Customer service
Active listening
Emotional regulation
Family engagement
Patient confidentiality
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Registered Behavior Technician Training - 40-Hour
Languages
English
Native or Bilingual
Timeline
Behavioral Health Assistant
Belmont Behavioral Hospital
11.2025 - CurrentRead More
Behavioral Health Technician
US Medical Staffing Inc.
10.2025 - 06.2026Read More
Mail Handler Assistant
United States Postal Service, USPS
11.2022 - 01.2023Read More
Behavior Technician
Thrive Therapy
08.2022 - 10.2025Read More
Environmental Services Housekeeper
Penn Medicine
01.2022 - 08.2022Read More
Sales Associate
PINK Victoria Secret
11.2021 - 01.2022Read More
Patient Service Representative
American Family Urgent Care
08.2021 - 10.2023Read More
Roxborough High School
High School Diploma
Read More