Amiyah Shipp
Saint Paul,MN
Summary
Accomplished Loan Advisor with a proven track record at Great Lakes, adept in cash handling and relationship building. Expertly balanced cash drawers and processed transactions, enhancing customer satisfaction. Excelled in complex problem-solving and time management, significantly improving operational efficiency. Demonstrated exceptional proficiency in software and ID verification, ensuring accurate and secure transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cash Handler/Customer Support Specialist
Pimento Caribbean Restaurant
07.2024 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported customer service, providing informational resources regarding promotions and sales.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Communicated inventory needs and customer requests to supervisor to streamline operations.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Airline Service Agent/Cash Handler
Frontier Airlines
01.2023 - 02.2024
- Resolved customer complaints via phone, email or live chat. and handled multiple phone lines
- Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Strove for first call resolution by taking true ownership of customer needs and issues.
Loan Advisor
Great Lakes
10.2021 - 12.2022
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted over 100 customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
Education
Associate of Business Administration - Business Management
Rasmussen College
Eagan, MN03.2026
High School Diploma -
Gap High School
Saint Paul, MN06.2015
Skills
- Inventory Tracking
- Transaction Processing
- Bank Deposit Preparation
- Relationship Building
- Cash Handling
- ID Verification
- Proficient in [Microsoft]
- Time management skills
- Expense Tracking
- Complex Problem-Solving
- Records Maintenance
- Financial research
- Ledger balancing
Certification
- Real estate License - 1.5 years
Timeline
Cash Handler/Customer Support Specialist
Pimento Caribbean Restaurant
07.2024 - Current
Airline Service Agent/Cash Handler
Frontier Airlines
01.2023 - 02.2024
Loan Advisor
Great Lakes
10.2021 - 12.2022
Associate of Business Administration - Business Management
Rasmussen College
High School Diploma -
Gap High School
- Real estate License - 1.5 years
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