Amiyah Williams
Richardson
Summary
Proven customer service expert with 4 years of remote experience at Amazon, adept in critical thinking and data entry. Excelled in managing high-stress situations, significantly enhancing customer loyalty through empathetic conflict resolution. Demonstrated exceptional problem-solving abilities, ensuring satisfactory outcomes for both customers and the company.
Overview
5
5
years of professional experience
Work History
Amazon Customer Service Representitive REMOTE
Amazon
01.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Cumberland Academy Highschool
Tyler, TX12-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem solving
- Written communication
- 4 YEARS of customer service work from home experince
Timeline
Amazon Customer Service Representitive REMOTE
Amazon
01.2020 - 11.2024
GED -
Cumberland Academy Highschool