Amleshni Singh
Antelope,CA
Summary
Resourceful and compassionate professional with over 15 years of experience in healthcare administration, public engagement, and community advocacy. Seeking to contribute to a mission-driven agency in a Public Affairs Analyst role where my communication, analytical, and outreach skills can help support impactful programs and public service goals.
Overview
21
21
years of professional experience
Work History
Incidental Management Resolutions Specialist II
Kaiser Permanente – North Valley Patient Assistance
07.2013 - 06.2025
- Collaborated with key stakeholders to improve workflows and enhance patient care experience by addressing concerns in real time, escalation issues when needed, and facilitate communication between patients and physicians to ensure clarity in plan of care.
- Investigated and resolved patient complaints and grievances, reducing escalation and promoting member retention.
- Collected and analyzed case trends, prepared reports for senior leadership, and contributed to process improvement strategies.
- Acted as liaison between medical staff and patients, supporting effective communication and transparency.
- Led presentations for Medicare members and engaged in community events and education sessions.
- Collaborated across departments to coordinate special initiatives and ensure consistent public messaging and service delivery.
Safehouse Advocate (Part-Time)
WEAVE Inc.
01.2023 - 02.2025
- Delivered crisis intervention, safety planning, and case management for victims of domestic violence, sexual assault, and human trafficking.
- Provided 24/7 support through hotline and chat; connected clients with internal and external mental health and legal services.
- Maintained accurate records and compiled data to support service program performance and compliance.
- Participated in outreach and education efforts, contributing to the organization's visibility and mission.
Health Plan Representative
Kaiser Permanente – Member Services Department
09.2010 - 07.2013
- Provided direct support to members regarding benefit interpretation, coverage, and plan policies.
- Processed member cases including grievances, compliments, and appeals with a focus on clarity and compliance.
- Diffused high-tension interactions and ensured members felt heard and respected.
- Documented trends and provided insights to management for service enhancements.
Cardiac Coordinator – Cardiac Surgery Department
Kaiser Permanente
12.2004 - 09.2010
- Managed scheduling and communication for cardiac surgeons and coordinated patient transfers for open-heart surgeries.
- Oversaw sensitive logistics for surgical procedures, working with multiple internal departments and external partners.
- Maintained detailed records and responded to inquiries from patients, families, and providers with discretion and professionalism.
- Assisted with internal documentation, patient outreach, and the preparation of educational materials.
Education
Associate of Applied Science - Computer Business Administration
Heald College
06.2002
High School Diploma - undefined
Capuchino High School
06.1999
Skills
- Public Engagement & Outreach
- Program Support & Data Analysis
- Community Education & Advocacy
- Conflict Resolution & Customer Service
- Case Management & Policy Interpretation
- Event Coordination & Presentation Delivery
- Tools: Microsoft Office Suite (Word, Excel, Outlook)
- Typing: 65 WPM
Additional Qualifications
- Strong understanding of public service principles and stakeholder relations
- Proven ability to maintain confidentiality and handle sensitive information
- Experience supporting federal and state-level advocacy efforts and educational programs
- Demonstrated ability to work independently and collaboratively in dynamic environments
- Trained in trauma-informed care and crisis de-escalation
Timeline
Safehouse Advocate (Part-Time)
WEAVE Inc.
01.2023 - 02.2025
Incidental Management Resolutions Specialist II
Kaiser Permanente – North Valley Patient Assistance
07.2013 - 06.2025
Health Plan Representative
Kaiser Permanente – Member Services Department
09.2010 - 07.2013
Cardiac Coordinator – Cardiac Surgery Department
Kaiser Permanente
12.2004 - 09.2010
High School Diploma - undefined
Capuchino High School
Associate of Applied Science - Computer Business Administration
Heald College
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