Frances Adarkwah
Massachusetts
Summary
Dedicated and community-oriented administrative and medical support professional with decades of experience in healthcare administration, volunteer coordination, and community outreach. Proven ability to manage multiple roles with efficiency, demonstrating strong organizational, communication, and leadership skills. Passionate about service, education, and empowerment.
Overview
44
44
years of professional experience
8
8
years of post-secondary education
Work History
Medical Secretary
Massachusetts Eye and Ear
01.2006 - 12.2007
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Enhanced office productivity by handling high volume of callers per day.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
Medical Secretary
Mass General Hospital Weight Center
01.2006 - 01.2007
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Evening Receptionist
Marina Bay Assisted Living
01.2005 - 02.2010
- Developed strong relationships with vendors by maintaining open communication channels for order placements or adjustments.
- Supported administrative tasks such as filing documents and data entry when necessary to assist colleagues in other departments.
- Coordinated schedules for meeting rooms and conference spaces with guests or internal staff members to ensure availability for required functions.
Certified Trainer / Hostess
Olive Garden
01.2005 - 01.2016
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Medical Secretary
Beth Israel Hospital
01.2004
- Medical transcriptionist
Medical Secretary & HR Secretary
Blue Cross Blue Shield of Massachusetts
01.1981 - 01.1995
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
Member- Treasurer
Zeta Phi Beta Sorority Inc., Zeta Amicae
11.2023 - Current
Member
BSU New Student and Family Program
06.2019 - 01.2021
Member
Brockton NAACP
01.2019 - Current
Moderator
BSU Parents and Families Group
02.2019 - 01.2021
Member
The Mystic Valley Railway Society
01.1995 - Current
Volunteer Administrator
Randolph Ma Ladies Group
08.2019 - Current
Volunteer
St. Jude’s Children’s Hospital
10.2014 - Current
Volunteer
SHAR Medical Reserve Corps/CERT
01.2012 - Current
Volunteer
Project Bread
01.2011 - Current
- Support event operations including signage, crossing guard duties, and walker assistance
- Distribute supplies and refreshments during charity walks and events
Election poll Deputy Warden
Town of Randolph
11.2004 - Current
- Served as Election poll Deputy Warden and promoted to Warden
Volunteer
Girl Scouts of Eastern Massachusetts
09.2006 - 09.2016
Volunteer
Randolph Friendly Food Pantry
01.2006 - 01.2014
Volunteer
No Place for Hate
01.2006 - 01.2014
Education
Honorary -
Bridgewater State University
10.2019 - Current
Class of 1997 - undefined
Barbazon School of Modeling
Business Management - undefined
Northeastern University
01.1994 - 01.1995
Class of 1994 - Business Courses
Brighton Continual Education
Business Courses
Quincy College Continual Ed.
Business/Secretarial Program - undefined
Burdett Secretary School
01.1980 - 01.1981
Class of 1980 - undefined
Dorchester High School
Skills
- Medical Administration
- Volunteer Leadership
- Public Engagement & Outreach
- Event Coordination
- Data Entry & Scheduling
- Communication & Interpersonal Skills
- Professional telephone etiquette
- Customer service
- Strong organizational skills
Awards
- Nominated and Won NAACP 2023 phenomenal woman of the year
- Citations from the Mayor of Brockton
- Citations from state, commonwealth, and Congressman
- Citations from town and elective officials and community leaders
Timeline
Member- Treasurer
Zeta Phi Beta Sorority Inc., Zeta Amicae
11.2023 - Current
Honorary -
Bridgewater State University
10.2019 - Current
Volunteer Administrator
Randolph Ma Ladies Group
08.2019 - Current
Member
BSU New Student and Family Program
06.2019 - 01.2021
Moderator
BSU Parents and Families Group
02.2019 - 01.2021
Member
Brockton NAACP
01.2019 - Current
Volunteer
St. Jude’s Children’s Hospital
10.2014 - Current
Volunteer
SHAR Medical Reserve Corps/CERT
01.2012 - Current
Volunteer
Project Bread
01.2011 - Current
Volunteer
Girl Scouts of Eastern Massachusetts
09.2006 - 09.2016
Medical Secretary
Massachusetts Eye and Ear
01.2006 - 12.2007
Medical Secretary
Mass General Hospital Weight Center
01.2006 - 01.2007
Volunteer
Randolph Friendly Food Pantry
01.2006 - 01.2014
Volunteer
No Place for Hate
01.2006 - 01.2014
Evening Receptionist
Marina Bay Assisted Living
01.2005 - 02.2010
Certified Trainer / Hostess
Olive Garden
01.2005 - 01.2016
Election poll Deputy Warden
Town of Randolph
11.2004 - Current
Medical Secretary
Beth Israel Hospital
01.2004
Member
The Mystic Valley Railway Society
01.1995 - Current
Business Management - undefined
Northeastern University
01.1994 - 01.1995
Medical Secretary & HR Secretary
Blue Cross Blue Shield of Massachusetts
01.1981 - 01.1995
Business/Secretarial Program - undefined
Burdett Secretary School
01.1980 - 01.1981
Class of 1997 - undefined
Barbazon School of Modeling
Class of 1994 - Business Courses
Brighton Continual Education
Business Courses
Quincy College Continual Ed.
Class of 1980 - undefined
Dorchester High School
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