CYNTHIA PASCARELLA

• Serve as a primary point of contact for patients by answering telephone calls and responding to questions and concerns in a professional and compassionate manner.
• Schedule, reschedule, and cancel patient appointments while maintaining an organized and efficient provider schedule.
• Coordinated correspondence and administrative communications to support physician's workflow.
• Processed patient referrals and coordinated essential information between providers and healthcare organizations to ensure continuity of care.
• Process patient referrals and coordinate necessary information between providers and healthcare organizations.
• Obtained and documented patient vital signs.
• Provided comprehensive administrative and clinical support to physician and healthcare team, facilitating efficient patient care.
• Maintain patient confidentiality and follow HIPAA requirements and professional healthcare standards.
• Dr. Murali Angirekula

• Managed the day-to-day responsibilities associated with the Low-Income Home Energy Assistance Program (LIHEAP).
• Facilitated access to financial assistance for individuals and families facing energy and utility bill challenges.
• Approved or denied applications based on established program guidelines and eligibility requirements.
• Evaluated applications and supporting documentation to ensure accurate eligibility determinations for program assistance.
• Explained program requirements, eligibility criteria, application procedures, and available assistance to clients.
• Clarified program requirements, eligibility criteria, and application procedures to enhance client understanding of available assistance.
• Assisted individuals and families experiencing financial hardship with professionalism, compassion, and respect.
• Communicated effectively with clients from diverse backgrounds and circumstances.
• Demonstrated strong organizational, problem-solving, and interpersonal skills in a public-service environment.

• Supported psychiatrist with patient care and clinical responsibilities to enhance treatment outcomes.
• Assisted with patient scheduling, telephone communication, and general office operations.
• Assisted with patient records, clinical documentation, and other healthcare administrative responsibilities.
• Balanced clinical responsibilities with office management duties in a fast-paced behavioral healthcare environment.
• Assisted the psychiatrist on duty with patient care and clinical responsibilities.
• Assisted with injections and other clinical procedures within the scope of assigned responsibilities.
• Streamlined office tasks to enhance team efficiency and ensured administrative responsibilities were completed accurately and efficiently.
• Assisted with substance abuse counseling classes, providing support to the clinical team and patients.
• Collaborated with psychiatrists, clinical staff, patients, and administrative personnel.
• Managed both clinical and administrative tasks in a high-pressure environment with office management duties in a fast-paced behavioral healthcare environment.

Coursework included psychology, human behavior, mental health, behavioral disorders, social interaction, psychological assessment concepts, and evidence-based approaches to understanding human behavior.

Major: Medical Assisting