Austin Lee
Harleysville,PA
Summary
As a psychology graduate deeply committed to understanding human behavior and community well-being, I'm poised to transition into law enforcement, drawing on a diverse skill set honed through academic rigor, retail dining experience, and juvenile justice advocacy. This academic background provides a solid understanding of human cognition and social dynamics, while practical experience has sharpened communication, conflict resolution, and crisis management abilities. A strong commitment drives the desire to serve and protect others, coupled with a keen eagerness to apply interdisciplinary expertise in promoting justice and compassion within diverse communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bay Host
TopGolf
King Of Prussia, PA
04.2023 - Current
- Transformed guest experiences by delivering exceptional hospitality and service to over 13,000 patrons per shift, consistently exceeding expectations.
- Cultivated environment of unparalleled guest satisfaction by promptly accommodating all requests, elevating overall experience and loyalty.
- Collaborated seamlessly with runner staff, bay hosts, golf services, and management to ensure seamless delivery of menu items and exceed guest expectations.
- Elevated to Shift Lead Bay Host for exemplary leadership skills, guiding team members to achieve service excellence and supporting managerial objectives.
- Demonstrated versatility by cross-training to fulfill critical management roles, contributing to operational efficiency and team success.
Youth Advocate
Advocates For Youth Justice
Philadelphia, PA
08.2022 - Current
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Conducted assessments to determine types of services individuals required.
- Played vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf.
- Collaborated with community organizations to provide comprehensive support services for at-risk youth.
Server
The Melting Pot
King Of Prussia, PA
02.2021 - Current
- Collaborated closely with waitstaff and management to orchestrate seamless service delivery, consistently exceeding guest expectations and elevating overall dining experience.
- Mastered over 30 menu selections and frequently changing specials, adeptly tailoring recommendations to individual preferences, thereby enhancing guest satisfaction and loyalty.
- Demonstrated adaptability by undergoing cross-training initiatives, equipping myself to autonomously manage operations and provide crucial support to colleagues during high-volume periods, thus optimizing efficiency and customer service standards.
Education
Bachelor of Science - Psychology
Pennsylvania State University
State College, PA05.2024
Skills
- Strong multitasking
- Reliability and Punctuality
- Teamwork and Collaboration
- Organization
Leadership And Involvement
Keystone State Boys - Student Leader
Shippensburg, PA
06/2018 - 06/2018
- Connected with high school seniors in comprehending principles of civic engagement, democracy, and patriotism., Engaged in state government simulations instilling leadership, cooperation, and the fundamentals of directing
Law Academy - Intern
Souderton, PA
09/2017 - 05/2018
- Jointly and assimilated with law enforcement officials and students in comprehensive lectures relating to federal, state, and local laws and procedures., Attended and interacted with law enforcement at institutions to receive insight into their respective fields and further interpretations of the distinctions between jurisdictional laws
Certification
- CPR and BLS certification
Timeline
Bay Host
TopGolf
04.2023 - Current
Youth Advocate
Advocates For Youth Justice
08.2022 - Current
Server
The Melting Pot
02.2021 - Current
Bachelor of Science - Psychology
Pennsylvania State University