Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
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Cristian Pinol

Providence,RI

Summary

With extensive experience in high-volume and fine dining environments, I excel in delivering exceptional customer service and managing diverse guest needs with patience and professionalism. My expertise includes a deep knowledge of craft beers and varied menus, fine dining standards, and effective communication. I am adept at multitasking, problem-solving, and enhancing guest experiences through personalized service and conflict resolution. My ability to engage and satisfy guests, combined with a strong grasp of payment handling and hospitality, ensures a memorable and efficient service experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bay Host

Top Golf
Cranston, RI
07.2023 - Current
  • Delivered outstanding service in a dynamic entertainment environment, ensuring guests had an enjoyable and engaging experience.
  • Warmly welcomed guests, facilitated their setup for games, and explained the Topgolf system, particularly assisting first-time visitors.
  • Provided timely delivery of food and beverages, offered menu recommendations, and upsold signature items while maintaining high service standards.
  • Created a lively atmosphere by interacting with guests, offering gameplay tips, and ensuring a memorable experience.
  • Managed multiple bays, efficiently addressing guest requests and maintaining order accuracy to ensure a seamless service.
  • Resolved guest issues and complaints professionally, collaborating with management to ensure overall satisfaction.
  • Ensured cleanliness and organization in bay areas, adhering to safety protocols and contributing to a comfortable guest environment.

Restaurant Waiter

Il massimo
Providence, RI
09.2021 - 07.2023
  • Excelled in delivering high-end Italian dining experiences, maintaining professionalism and warmth to ensure guest satisfaction.
  • Offered expert guidance on menu items and wine pairings, including a curated selection of Italian wines, tailored to individual guest preferences.
  • Effectively managed multiple tables in a fast-paced setting, ensuring timely and courteous service while handling guest requests and issues promptly.
  • Maintained in-depth knowledge of Italian cuisine, daily specials, and seasonal ingredients to provide detailed descriptions and accommodate dietary restrictions.
  • Collaborated with kitchen staff and management to facilitate smooth service operations and address any concerns swiftly.
  • Handled various payment methods accurately, including cash, credit, and mobile transactions, and managed check splitting and tips.

Restaurant Waiter

BJ's Restaurant & Brewhouse
Warwick , RI
09.2016 - 08.2021
  • Delivered exceptional service to hundreds of guests daily, demonstrating patience and problem-solving skills in a high-volume environment.
  • Managed extensive beer knowledge, memorizing up to 36 beers on tap, including rotating selections, and effectively communicated options to patrons.
  • Provided detailed information on a diverse menu featuring approximately 40 items, including steaks, burgers, pizzas, and salads, enhancing guests' dining experiences.
  • Promoted and enrolled guests in BJ’s rewards program, leveraging a point system to offer incentives such as coupons and free items, boosting customer loyalty.
  • Developed strong interpersonal skills, turning challenging situations into positive experiences, resulting in frequent guest return requests.

Education

High School Diploma -

Berea High School
Greenville, SC
05-2013

Some College (No Degree) - Accounting And Business Management

Greenville Technical College
Greenville, SC

Skills

  • Exceptional Customer Service
  • Knowledge of Craft Beers and Menus
  • Fine Dining Expertise
  • Effective Communication and Interpersonal Skills
  • Problem Solving and Conflict Resolution
  • Multitasking in Fast-Paced Environments
  • Payment Handling and Transaction Management
  • Hospitality and Guest Engagement

Accomplishments

  • Team member of the year in 2019
  • Event ambassador

Affiliations

  • bowling league
  • fantasy football
  • bike riding
  • swimming

Certification

  • Tips certification in rhode island

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Bay Host

Top Golf
07.2023 - Current

Restaurant Waiter

Il massimo
09.2021 - 07.2023

Restaurant Waiter

BJ's Restaurant & Brewhouse
09.2016 - 08.2021

High School Diploma -

Berea High School

Some College (No Degree) - Accounting And Business Management

Greenville Technical College

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Cristian Pinol